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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36405 Views

40 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101652 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1265 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298519 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125562 Views

19 replies

38 likes

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Spotify not downloading in the background

I noticed that downloading stops when spotify runs in the background. Is this normal?

Casual Listener

I noticed that downloading stops when spotify runs in the background. Is this normal?

max_lobur

Casual Listener

30271 Views

3 replies

2 likes

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  • 2 likes

Spotify says off line

Spotify says it's offline on iPhone 5. Internet works fine with everything else on iPhone. Have never been on Facebook. Yeah I'm that old. But still like good music. Spotify online on PC. Any ideas? Thanks

Newbie

Spotify says it's offline on iPhone 5. Internet works fine with everything else on iPhone. Have never been on Facebook. Yeah I'm that old. But still like good music. Spotify online on PC. Any ideas? ...

Luke

Community Legend

403 Views

1 replies

0 likes

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Cannot add a device

My phone won’t let me add a device? I only can load the directions on how to add a device (which I get)

Visitor

My phone won’t let me add a device? I only can load the directions on how to add a device (which I get)

285 Views

0 replies

0 likes

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Downloading to device and Favoriting

Hey guys, I'm running in to a problem on iOS. I seem to only be able to download playlists with all the tracks also going in to my Favorites or Liked tracks playlist. Is there a way to stop Spotify from auto adding all those tracks to my favorites?

Newbie

Hey guys, I'm running in to a problem on iOS. I seem to only be able to download playlists with all the tracks also going in to my Favorites or Liked tracks playlist. Is there a way to stop Spotify f...

365 Views

0 replies

0 likes

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Solved!! iPad Spotify is different to iPhone Spotify?

I have Spotify on my iPhone and iPad, but the Spotify on my iPad is used more. Spotify is not syncing with both devices. The Spotify on my iPhone is so old and will not let me upgrade to premium. It still has my first playlist from last year. How can...

Visitor

I have Spotify on my iPhone and iPad, but the Spotify on my iPad is used more.  Spotify is not syncing with both devices.  The Spotify on my iPhone is so old and will not let me upgrade to ...

jackopligs

Casual Listener

1188 Views

1 replies

0 likes

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Can’t find all the offline songs of an artist

Hi, I don’t know if I’m doing something wrong but I can’t find all the downloaded songs of an artist: for exampleIf I download 6 songs of The smashing Pumpkins, and I put them on a playlist. If I go offline and try to search for them by “smashing pum...

Casual Listener

Hi, I don’t know if I’m doing something wrong but I can’t find all the downloaded songs of an artist: for example If I download 6 songs of The smashing Pumpkins, and I put them on a playlist. If I g...

362 Views

0 replies

0 likes

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Hi! I can't listen music with cellular data...

I can't listen music with cellular data. I need to use the wifi for listening. I tried many ways to fix it but I couldn't. Please help me

Newbie

I can't listen music with cellular data. I need to use the wifi for listening. I tried many ways to fix it but I couldn't. Please help me 😞

Bethany_Dawn

Community Legend

472 Views

1 replies

0 likes

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Pausing and skipping when phone moves

Since I updated my phone recently, my songs have been pausing/skipping every time I move my phone (when I have headphones). Anyone know how to stop this?

Newbie

Since I updated my phone recently, my songs have been pausing/skipping every time I move my phone (when I have headphones). Anyone know how to stop this?

Bethany_Dawn

Community Legend

1220 Views

1 replies

0 likes

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Spotify not working in BMW

Hi, just recently I have noticed that Spotify is not working in my BMW, it will play the song but no sound will come out. Please can you help?

Casual Listener

Hi,   just recently I have noticed that Spotify is not working in my BMW, it will play the song but no sound will come out. Please can you help? 

craggy0

Casual Listener

1050 Views

2 replies

0 likes

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Cannot remove downloaded songs...

Hello!I have had this probelm for some time - so now need to ask the experts. I have no problem saving an album and downloading the tracks. The problem comes when I want to keep the album saved, but un-download the tracks. It should be simple - I unc...

Casual Listener

Hello! I have had this probelm for some time - so now need to ask the experts. I have no problem saving an album and downloading the tracks. The problem comes when I want to keep the a...

mws27

Casual Listener

769 Views

2 replies

0 likes

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Solved!! iPhone X Update messed up text on iPhone 5S

Hello... My old iPhone 5S updated to the new Spotify Premium version for the iPhone X. But it ruined the the text and is now almost unreadable and unclickable. Everything is overlapped and is a mess (see attached photo..) I still use my 5S for stream...

Casual Listener

Hello...   My old iPhone 5S updated to the new Spotify Premium version for the iPhone X. But it ruined the the text and is now almost unreadable and unclickable. Everything is overlapped ...

vetlebakken

Casual Listener

1831 Views

4 replies

0 likes

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Filter Function Not Working Properly on iOS App

Spotify Community, The latest version of the desktop app features a filter (Crtl + f) function that allows a user to filter certain tracks from the playlist and "bring them to the forefront." For example, if I filter my largest playlist (which is 3,0...

Music Fan

Spotify Community,   The latest version of the desktop app features a filter (Crtl + f) function that allows a user to filter certain tracks from the playlist and "bring them to the forefront....

JackEdgar1

Newbie

1340 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Can't play music imported from Music app

It started on Monday. I imported a few songs using the Import Your Music feature and as far as I can tell that's when it started (I also updated to iOS 11.2 that day, not sure if that's related). Hardware/Software ConfigurationI'm using an iPhone 7 w...

Casual Listener

It started on Monday.   I imported a few songs using the Import Your Music feature and as far as I can tell that's when it started (I also updated to iOS 11.2 that day, not sure if that's rela...

723 Views

0 replies

0 likes

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play album: can only shuffle-play

hi, when I go to play an album the only option is shuffle-play... I don't see option to play tracks in the order they appear in the album....(screenshot attached..) I would appreciate some help... thank you...

Regular

hi,   when I go to play an album the only option is shuffle-play... I don't see option to play tracks in the order they appear in the album.... (screenshot attached..)   I would apprec...

kali8990

Regular

654 Views

2 replies

0 likes

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Discover weekly

Does anyone have the songs from last weeks discover weekly saved? There was a song I really liked but can't remember what it was

Casual Listener

Does anyone have the songs from last weeks discover weekly saved? There was a song I really liked but can't remember what it was 😞

Jess1122

Casual Listener

835 Views

2 replies

0 likes

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Estou com problemas para acessar o Premium

Ola, estava nos 30 dias gratis do Premium, mas depois de expirar esse tempo, ja veio cobrando na minha fatura a mensalidade e nao consigo usar a conta como Premium....nao consigo escolher minha musicas, tenho que ouvir tudo aleatoriamente etc. Ja atu...

Newbie

Ola, estava nos 30 dias gratis do Premium, mas depois de expirar esse tempo, ja veio cobrando na minha fatura a mensalidade e nao consigo usar a conta como Premium....nao consigo escolher minha music...

382 Views

0 replies

0 likes

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Different Display/Interface on Song

I was going through my 'The Ones That Got Away' playlist and notcied this on one of the songs (image provided). It is a different display and has a video and was wondering if anyone knows what it is. Not complaining, wish more of the songs did this.

Roadie

I was going through my 'The Ones That Got Away' playlist and notcied this on one of the songs (image provided).  It is a different display and has a video and was wondering if anyone knows what ...

573 Views

0 replies

1 likes

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iPhone X not synching local files

Good evening all I've just got my iPhone X and have downloaded all my playlists but when I try to connect to the desktop app on my Macbook it doesnt recognise the phone and any local files I had are no longer on the phone and they will not synch. I h...

Casual Listener

Good evening all   I've just got my iPhone X and have downloaded all my playlists but when I try to connect to the desktop app on my Macbook it doesnt recognise the phone and any local files I...

steven_bottrill

Casual Listener

1694 Views

3 replies

0 likes

iphone x
local
synch
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Spotify will not play songs you want Ios11-iphone X-Shuffle play blinking

Hi, when i want to play a song , it will not start. Only the green "shuffle play" button will blink but nothing will happend. Resetting the Iphone X (side button/volume) or re-installing the app doesn't help. See video in zip file, you see shuffle pl...

Newbie

Hi,   when i want to play a song , it will not start. Only the green "shuffle play" button will blink but nothing will happend.  Resetting the Iphone X (side button/volume) or re-install...

382 Views

0 replies

0 likes

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