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iPhone not recognising Premium

iPhone not recognising Premium

EBEBEB

Hi Rorey,

 

My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you help me?

Best,

EBEBEB

Reply
8 Replies

Richard

Hey EBEBEB, welcome to the Community.

 

I hope you don't mind, but I moved your post over to this forum to make it easier to help you out. I've also changed the title to reflect the issue.

 

Looking at your account I can see your account is definitely all set up on Premium. How long have you been having this issue?


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pants

I have been having the same problems with my iphone. Did you ever get this resolved?

Peter__

@pants wrote:

I have been having the same problems with my iphone. Did you ever get this resolved?


Hey! Welcome to the community 🙂 

 

Try the instructions outlined in this post.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

EKSA224

My phone or computer is not changing to premium after I just bought it. This is not right. What do I need to do?!!

Peter__

@EKSA224 wrote:

My phone or computer is not changing to premium after I just bought it. This is not right. What do I need to do?!!


Strange, have you tried logging out and back in again? 

Make sure that you are using the same details as when you subscribed.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Cchalesse

I am having the same problem. I just upgraded but do I have to wait until my renewal date to use premium? I wanted to use it now. I tried to cancel and renew but it keeps saying it will renew on the 18th. How do I fix this? Yes I have logged out and logged back in. 

Peter__

@Cchalesse wrote:

I am having the same problem. I just upgraded but do I have to wait until my renewal date to use premium? I wanted to use it now. I tried to cancel and renew but it keeps saying it will renew on the 18th. How do I fix this? Yes I have logged out and logged back in. 


What is your subscription status in your online overview?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

EKSA224

I did.. I came back to it a few hours later and it works now! Thank you Peter :]

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