new running feature not showing up

[user-removed]

Hi. I recently updated my spotify app in order to take advantage of the new update, specifically the running feature. However, I am not seeing the new updates. I even deleted and reinstalled the app. I am in the US, and I believe this feature was rolled out yesterday? Shouldn't I be able to view this by now?

[MattSuda]

Hey @user-removed

The feature is still rolling out so not everyone has it yet. Hopefully you'll have it soon!

[user-removed]

Thanks for the update! Is there any info on when the rollout will be complete? Or how I will know when it's available? I've been dreaming of this feature for sooo long! I can't wait to try it out!

[MattSuda]

Hopefully within the next few weeks.

You will see a new "Running" section in the sidebar of the iOS app

[slondon12]

Am I the only person who thinks it's kind of crap the way that Spotify chose to do this? My friend sitting right next to me has the running feature and I do not... he is a trial user and I have been a loyal user for two years. So Spotify arbitrarily rolls out a new feature that I want to random individuals and I don't have the opportunity to partake or beta? Crap.

[CSchiffner]

You are definitely not alone. We're on a family plan. My account is the primary. I still do not have the Running feature but the secondary account does. It's rather infuriating.

[j4m1eb]

I'm still waiting too, Premium users for 5 years, and recently family too. Why don’t they roll it out to lotyal users first!

[Ryanalberts]

I've had Spotify Premium pretty much since the beginning and I don't have the Running App yet. What the hell was Spotify thinking when they came up with the rollout plan?

[Chaated]

Same here - premium user for years. No running. Absolutely ridiculous.

[NickySticks]

Agreed, this is ridiculous! I am an avid runner and this feature is something that I have been looking forward to for a long time. Pretty frustrating that this was not rolled out to everyone at the same time as an update.

[zacattack98]

Honestly, Premium users need to have priority to features like this.

[cripkey]

Same here, it is frustrating to not have this feature.  Considering we are on a family plan.

[ShawnDvonJon]

Still no Running feature available for me. Got the Running feature welcome screen the other day thinking the feature would be there -- still nothing. Logged out, logged back in -- still nothing. Deleted app and redownloaded -- still nothing. What's going on Spotify?!

[smehallis]

Same thing here, "Logged out, logged back in -- still nothing. Deleted app and redownloaded -- still nothing. What's going on Spotify?!"

My co-worker has it on his phone...nothing still on mine...this is a bit ridiculous...how in the world will this ever compete with Apple's newly announced Music service?! C'MON!

[ShawnDvonJon]

Same here and hat's what I find completely ridiculous. Buddy of mine has the same phone, same firmware, same network, same version of Spotify... he has it, I don't. Can't understand... hoping for some sort of solution sooner than later. I was really looking forward to this new running feature as I already used Spotify with Nike+ for my runs.

[wildfire047]

Hello i had the same problem i was wondering if you have resolved the issue since you posted this message and what did you do?  I received a "whats new " noticed saying that i have the running option but still do not. Hopefully spotify will make a big announcement when this problem is resolved so i am not guessing when i should be running a new update for this app. 

[Ryanalberts]

Yes, what worked for me is to keep writing support and complaining until they escalate you.

[CSchiffner]

I received a pop up notification that the running feature was available, but like a previous poster it did not appear in the sidebar. I force quit the Spotify app and reopened it. Then the feature appeared.

[ShawnDvonJon]

Lucky you, I'm jealous. When I received the pop up notification that the Running feature was now available I was ecstatic. It's been 3 days now and the actual feature still isn't there. As mentioned in a previous post I logged out and back in -- nothing. Deleted app and reinstalled -- nothing. Kind of weird how Spotify decided to roll this out...

[ldrich]

I still don't have my running feature, either. All up to date, everything. Got the e-mail that says everyone has it. Turned app off and on, deleted app and re-downloaded and logged in again. Nothing. Very disappointing.