Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Web Player keeps logging me out

Plan

Premium

Country

 USA

Device

Windows PC

Operating System

Windows (using Internet Explorer AND Edge browsers)

 

My Question or Issue

I have been using the Spotify Web Player for at least 4-5 months on this same computer. For some reason, today it keeps logging me out every 1-2 minutes. In the time it takes to listen to all of "Tiny Dancer," I was logged out 7 times. I have tried both browsers that are installed on this computer (I normally use Internet Explorer) and do not have the ability to install any new browsers or programs because this is a work computer. Is there a known issue that is causing me to get kicked out of the player? I have been a premium user for several years and have never had this kind of issue. 

Who Me Too'd this topic