I have an invitation from a friend (I'm Canadian). I once created an account while travelling in the USA, which I haven't used and logged in for some time. I never even used it, if I recall.

But now I'm trying to redeem the invite and having a hard time trying to change country to Canada. Your instructions are incomplete. I tried all the steps and there's still no option to change from USA to Canada.

I no longer travel as my wife has stage 4 cancer, and would very much like to open a Canadian account, try it, and subscribe. Thanks.

My first form submissoin to you came back with a request to email and check out this community. The email on your site is support-ca@spotify.com. This address bounced. Here's the message from Googlemail:

"We're writing to let you know that the group you tried to contact (support-ca) may not exist, or you may not have permission to post messages to the group."

I also tried to tweet @SpotifyCares as indicated. No responder yet, although that was just 15 minutes ago.

Please help.

See screenshots here about bouncing email:

http://screencast.com/t/qyC4LNs3AxmH
http://screencast.com/t/ukpudgU8