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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112699 Views

26 replies

3 likes

  • 112699 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226696 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226696 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584682 Views

79 replies

3 likes

  • 584682 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481004 Views

577 replies

40 likes

Account
Free
  • 481004 Views
  • 577 replies
  • 40 likes

Superuser Contribution Volume turns up to max by itself constantly

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and 2020 wrapped still ain't working.

Newbie

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great.   Oh and...

eriqjaffe

Newbie

46805 Views

57 replies

18 likes

  • 46805 Views
  • 57 replies
  • 18 likes

Superuser Contribution Spotify plays only music through the left left channel

PlanPremiumCountryGermanyDeviceSamsung Galaxy S25 UltraOperating SystemAndroid 15 My Question or IssueProblems with music playback in my BMW F31 and Samsung Galaxy S25 Ultra. Music only plays through the left channel in the car. Does anyone have a ti...

Regular

Plan Premium Country Germany Device Samsung Galaxy S25 Ultra Operating System Android 15   My Question or Issue Problems with music playback in my BMW F31 and Samsung Galaxy S25 Ultra....

Fiemat

Regular

1529 Views

6 replies

0 likes

  • 1529 Views
  • 6 replies
  • 0 likes

How do I get Spotify only pause if a message comes through

Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my phone settings for the Spotify app.

Casual Listener

Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my p...

Bittencourt

Spotify Star

7070 Views

7 replies

0 likes

  • 7070 Views
  • 7 replies
  • 0 likes

Superuser Contribution Dowload option not showing

When I go on song options, I am not seeing an option to download.what to do

Visitor

When I go on song options, I am not seeing an option to download.what to do

buckyrov

Visitor

5691 Views

2 replies

0 likes

  • 5691 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "You're still connected..." Notification needs to stop

I'm listening to Spotify via my desktop PC. Spotify on my phone tells me every few minutes that I'm still connected to my desktop PC. I know I am. That's what I want Can I disable this notification?

Newbie

I'm listening to Spotify via my desktop PC. Spotify on my phone tells me every few minutes that I'm still connected to my desktop PC. I know I am. That's what I want  Can I disable this notific...

Spudak

Regular

9977 Views

12 replies

33 likes

  • 9977 Views
  • 12 replies
  • 33 likes

Solved!!Superuser Contribution Currently playing songs not highlighted in green

Why aren't my currently playing songs highlighted in green on my Samsung flip 4? I've tried reinstalling the app and that didn't work.

Casual Listener

Why aren't my currently playing songs highlighted in green on my Samsung flip 4? I've tried reinstalling the app and that didn't work.

WilfredKnight

Newbie

1864 Views

3 replies

0 likes

  • 1864 Views
  • 3 replies
  • 0 likes

Solved!! Touch preview has stopped working

hi, I have Spotify on both my iPhone 5c and on my Hudl2 android tablet. For some reason the touch preview of tracks has stopped working on my tablet (which I find to be one of the most impressive features of Spotify) but it still works on my iPhone. ...

Casual Listener

hi, I have Spotify on both my iPhone 5c and on my Hudl2 android tablet.  For some reason the touch preview of tracks has stopped working on my tablet (which I find to be one of the most impres...

MattSuda

Spotify Star

3386 Views

6 replies

1 likes

  • 3386 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Trying to search for music crashes the app on mobile

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday evening.

Casual Listener

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday eveni...

daniscross

Casual Listener

12763 Views

34 replies

14 likes

  • 12763 Views
  • 34 replies
  • 14 likes

Superuser Contribution Turn off lyrics

PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...

Newbie

Plan Premium   Country Canada Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trying to find a way to disable lyrics while pla...

RufusFishpaw

Casual Listener

18032 Views

26 replies

25 likes

  • 18032 Views
  • 26 replies
  • 25 likes

Can't play any music

I tried playing some music from different devices and it doesn't work. Each song is not shown when searched, but shows up in playlists. Does anyone have the same problem or know how to fix it?

Newbie

I tried playing some music from different devices and it doesn't work. Each song is not shown when searched, but shows up in playlists. Does anyone have the same problem or know how to fix it?

Amay

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Spotify song as an alarm interrupts the current playlist

DeviceSamsung Galaxy S23FEOperating SystemAndroid 15 / Oneui 7.0 My Question or IssueHow to turn off the useless feature of Spotify alarm song overwriting the currently active content in the app? After I turn off the alarm I want to continue listenin...

Newbie

Device Samsung Galaxy S23FE Operating System Android 15 / Oneui 7.0   My Question or Issue How to turn off the useless feature of Spotify alarm song overwriting the currently active conten...

Amay

Spotify Star

1333 Views

1 replies

0 likes

  • 1333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo pular anuncios

PlanoGrátisPaísBrazilDispositivoSamsung S20 FESistema operacionalAndroid Minha pergunta ou problemaUtilizo do Spotify Gratuito, mas assim que começa um anúncio eu não consigo pular. Simplesmente sou obrigada a ouvir todos os anuncios, não aparece aqu...

Visitor

Plano Grátis País Brazil Dispositivo Samsung S20 FE Sistema operacional Android   Minha pergunta ou problema Utilizo do Spotify Gratuito, mas assim que começa um anúncio eu não consigo...

ribezaz

Spotify Star

1995 Views

1 replies

1 likes

  • 1995 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify DJ requests return with a technical difficulty.

Device is a Samsung Galaxy S22+ running One UI 7Here's what I've already tried to fix it,-Clearing the Cache-Logging out and back in-Uninstalling and reinstalling the app-Restarting my device-Using a different wifi connection

Casual Listener

Device is a Samsung Galaxy S22+ running One UI 7 Here's what I've already tried to fix it, -Clearing the Cache -Logging out and back in -Uninstalling and reinstalling the app -Restarting my de...

rjhender

Casual Listener

1075 Views

2 replies

0 likes

  • 1075 Views
  • 2 replies
  • 0 likes

Spotify does not work with cellular data

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the suggestions, didn't work.

Visitor

I have been facing this issue for a while now. Spotify does not work with cellular data on my Android, works only on WiFi. Saw a thread discussing the same issue but on an ios device, tried all the s...

Amay

Spotify Star

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Artists Android App Bug

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present for months across several updates, ever since this...

Music Fan

When displaying the audience as a graph, all points of the graph suddenly get connected when scrolling the page up or down, leaving the graph as a kind of spaghetti picture. This bug has been present...

Summerblue

Music Fan

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

Problème d'écoute avec l'appli sur android

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais rien n'y fait et chaque jours c'est pire au début c...

Visitor

Depuis presque 3 semaines et à chaque écoute quotidienne les musiques changent toutes seules ou elles s'arrêtent. J'ai fais les mises à jour, j'ai essayé de désinstaller l 'appli et la remettre mais ...

ribezaz

Spotify Star

345 Views

1 replies

1 likes

  • 345 Views
  • 1 replies
  • 1 likes

Solved!! Where is AI DJ in Brazil?

I cant find it

Newbie

I cant find it

MattSuda

Spotify Star

2497 Views

1 replies

0 likes

  • 2497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhance button was so much better than "smart shuffle"

It was a simple toggle button on your playlist and you could clearly see the songs that were added. It was intuitive and useful, so of course Spotify had to go and ruin it. Now, with smart shuffle, the user has to figure out where are these added son...

Regular

It was a simple toggle button on your playlist and you could clearly see the songs that were added. It was intuitive and useful, so of course Spotify had to go and ruin it.   Now, with smart s...

MattSuda

Spotify Star

7682 Views

20 replies

18 likes

  • 7682 Views
  • 20 replies
  • 18 likes

No spotify songs showing in playlist

Whenever I go to my phone to listen to music and I try to click the playlistIt pops up but it shows no songs are in my playlist and I can't add any at allThere is just no songs on my phone but it works on my computer fine

Visitor

Whenever I go to my phone to listen to music and I try to click the playlist It pops up but it shows no songs are in my playlist and I can't add any at all There is just no songs on my phone but it...

MattSuda

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes