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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27794 Views
  • 59 replies
  • 23 likes
  • 27794 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870388 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870388 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24742 Views
  • 3 replies
  • 0 likes
  • 24742 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Rewind and fast forward buttons disabled

Hi, I downloaded the Spotify app a couple days ago. I signed up for the premium trial with it. I am enjoying streaming the tracks of my choice. Unfortunately, though, I am unable to navigate my queue. The rewind and FF buttons are greyed out and unre...

  • Casual Listener
  • Hi,   I downloaded the Spotify app a couple days ago. I signed up for the premium trial with it. I am enjoying streaming the tracks of my choice. Unfortunately, though, I am unable to naviga...
  • Novy
  • Moderator
  • 154091 Views
  • 12 replies
  • 6 likes
  • 154091 Views
  • 12 replies
  • 6 likes

Superuser Contribution It doesn't log me in, keep saying that something went wrong

WiFi checkVpn closedDeleted - reinstalledCleared cacheHave all passwordsAlso I had the app before, I deleted and now months later I downloaded it and I can't login

  • Visitor
  • WiFi check Vpn closed Deleted - reinstalled Cleared cache Have all passwords Also I had the app before, I deleted and now months later I downloaded it and I can't login
  • Dian
  • Spotify Legend
  • 148 Views
  • 2 replies
  • 1 likes
  • 148 Views
  • 2 replies
  • 1 likes

Superuser Contribution Device Limit Reached... but not true

I have a new mobile device and can't download it because "Device limit reached". I accessed my account and did a "logout from anywhere" (My old mobile was wiped and returned. The only device where I'm logged in is the new mobile and still get this me...

  • Visitor
  • I have a new mobile device and can't download it because "Device limit reached". I accessed my account and did a "logout from anywhere" (My old mobile was wiped and returned. The only device where I'...
  • Dian
  • Spotify Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution +spotify next to my name on the playlist

PlanPremiumCountryUKDeviceSamsung Galaxy M31Operating SystemAndroid 12 My Question or IssueWhy does one of my playlists have my name +Spotify next to it? This playlist is not colaborative or anything, I want it just to be for me. I think it is also p...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy M31 Operating System Android 12   My Question or Issue Why does one of my playlists have my name +Spotify next to it? This playlist is not...
  • booger077
  • Visitor
  • 6089 Views
  • 7 replies
  • 1 likes
  • 6089 Views
  • 7 replies
  • 1 likes

Superuser Contribution Not able to login to Spotify

I tried to login using my username ( my email) and password, it said something went wrong. I tried to reset my password and also uninstalled the app.and re installed it, still getting the same error.

  • Visitor
  • I tried to login using my username ( my email) and password, it said something went wrong. I tried to reset my password and also uninstalled the app.and re installed it, still getting the same error.
  • Eni
  • Moderator
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution mobil application login problem

i cant login spotify app from android phoneerror message: please try again how can i solve this

  • Casual Listener
  • i cant login spotify app from android phone error message: please try again  how can i solve this
  • bahahaha
  • Casual Listener
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Bug] Can't Remove Song from Playlist

PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...

  • Casual Listener
  • Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554   My Question or Issue While playing from a playlist, I can no longer remove...
  • Servinjesus1
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • Android
    bug
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car Bluetooth Controls Stopped Working in Android Auto

CountryAustraliaDeviceGalaxy S22 UltraOperating SystemAndroid 13Spotify Version8.8.66.563My Question or IssueSince the update to 8.8.66.563, my steering wheel controls have stopped working in Android Auto. The controls work for all other apps.

  • Casual Listener
  • Country Australia Device Galaxy S22 Ultra Operating System Android 13 Spotify Version 8.8.66.563 My Question or Issue Since the update to 8.8.66.563, my steering wheel controls have stopped ...
  • Dian
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution enable autoplay for a single bluetooth device

Plan Premium FamilyFree/PremiumCountry DeviceSony Xperia something something darksideOperating SystemAndroid 13 My Question or Issue I would like spotify to start and play the current playlist everytime when a bluetooth connection is established to a...

  • Casual Listener
  • Plan Premium Family Free/Premium Country   Device Sony Xperia something something darkside Operating System Android 13   My Question or Issue   I would like spotify to sta...
  • Eni
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming via bluetooth to two speakers, is it possible!

Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify? I have to phones with Spotify family premium on the same local WI FI. Each is connected to a different Bluetooth speaker and while listening using Spoti...

  • Regular
  • Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify?   I have to phones with Spotify family premium on the same local WI FI. Each is connected to a...
  • Eni
  • Moderator
  • 1041 Views
  • 5 replies
  • 0 likes
  • 1041 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't turn off shuffle and smart shuffle

PlanPremiumCountryU.S.DeviceSamsung Galaxy S20Operating SystemAndroid 12 My Question or IssueIt used to be that I can turn shuffle on and off by tapping the shuffle button at the top of a playlist or at the bottom left of the playback panel. Now it j...

  • Regular
  • Plan Premium Country U.S. Device Samsung Galaxy S20 Operating System Android 12   My Question or Issue It used to be that I can turn shuffle on and off by tapping the shuffle button at...
  • OscarDC
  • Moderator
  • 10026 Views
  • 12 replies
  • 12 likes
  • 10026 Views
  • 12 replies
  • 12 likes

Superuser Contribution No audio on podcast

I have a premium plan. I listen to Talkin Baseball, and the last 4 pods say they are playing but there is no audio. The pods before play with audio, and all other pods and music play audio. Any ideas?

  • Visitor
  • I have a premium plan. I listen to Talkin Baseball, and the last 4 pods say they are playing but there is no audio. The pods before play with audio, and all other pods and music play audio. Any ideas...
  • Vasil
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing spotify on sonos and alexa from different phones logged into different accounts?

PlanPremium familyCountryUkDeviceVarious samsung devices, varios echos and various sonosOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo we have an issue which has only just started, it used to work fine. Our alexa accou...

  • Visitor
  •   Plan Premium family Country Uk Device Various samsung devices, varios echos and various sonos Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Vasil
  • Moderator
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ANDROID] music keeps stopping when playing in the background

Everytime I open my app, it tells me to turn on the "allow to play in background" option but this has been switched on since I installed the app. Now I'm unable to listen to my music (both from the app and local files) because the app keeps stopping ...

  • Music Fan
  • Everytime I open my app, it tells me to turn on the "allow to play in background" option but this has been switched on since I installed the app. Now I'm unable to listen to my music (both from the a...
  • Wflan3
  • Visitor
  • 5282 Views
  • 25 replies
  • 0 likes
  • 5282 Views
  • 25 replies
  • 0 likes

Superuser Contribution Unsubscribed podcast still sends push notifications

PlanPremiumCountrySwedenDeviceSamsug Galaxy 10+Operating SystemAndroid v12 My Question or IssueI unsubscribed/unfollowed a podcast I no longer had an interest in. However I still get push notifications when new content is available from that podcast....

  • Casual Listener
  • Plan Premium Country Sweden Device Samsug Galaxy 10+ Operating System Android v12   My Question or Issue I unsubscribed/unfollowed a podcast I no longer had an interest in. However I s...
  • Susan_GP
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • new episodes
    notification
    push
    unfollowed
    unsubscribed
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не проходить код оплати, не сканується і пише що не дійсний

Я придбав карту поповнення в супермаркеті з qr кодом і коли я його намагаюсь сканувати то його не бачить, а коли вводжу цифри під котрі під ним тобто вручну пише що код не дійсний

  • Visitor
  • Я придбав карту поповнення в супермаркеті з qr кодом і коли я його намагаюсь сканувати то його не бачить, а коли вводжу цифри під котрі під ним тобто вручну пише що код не дійсний
  • Susan_GP
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Speicherort wechselt von alleine

Hallöchen,zu aller erst ein paar Technische Infos,Spotify App auf dem Samsung Galaxy S9+ mit Android 9Folgendes Problem:Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage zu SD Card.Nach einem Update der App, nach einen Telefonne...

  • Newbie
  • Hallöchen, zu aller erst ein paar Technische Infos, Spotify App auf dem Samsung Galaxy S9+ mit Android 9 Folgendes Problem: Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage...
  • PortQuo
  • Regular
  • 6795 Views
  • 27 replies
  • 6 likes
  • 6795 Views
  • 27 replies
  • 6 likes

Superuser Contribution Music not pausing when bluetooth disconnects

I have the new Pixel from Google and on numerous occasions when bluetooth disconnects my music continues to play. This is a bit annoying since I won't realize, and my phone will be streaming for hours using up data in my car. I used to have an iPhone...

  • Casual Listener
  • I have the new Pixel from Google and on numerous occasions when bluetooth disconnects my music continues to play.  This is a bit annoying since I won't realize, and my phone will be streaming fo...
  • Evil36
  • Newbie
  • 1996 Views
  • 6 replies
  • 1 likes
  • 1996 Views
  • 6 replies
  • 1 likes

Superuser Contribution App crashes while searching in liked songs

PlanPremiumCountryIndia DeviceVivo V17Operating SystemAndroid 12 My Question or IssueSo I've had this problem quite recently...the Android app crashes every time I try to search among my liked songs. I've tried clean reinstall and made sure that it's...

  • Casual Listener
  • Plan Premium Country India  Device Vivo V17 Operating System Android 12   My Question or Issue So I've had this problem quite recently...the Android app crashes every time I try t...
  • MattyC314
  • Visitor
  • 1263 Views
  • 5 replies
  • 2 likes
  • 1263 Views
  • 5 replies
  • 2 likes

Spotify app on Android crashes on startup

Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash.I have tried clearing the data, cache and even uninstalling and reinstalling the app. I have tried the beta and the release...

  • Newbie
  • Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash. I have tried clearing the data, cache and even uninstalling and reinst...
  • Amayy
  • Spotify Star
  • 241 Views
  • 1 replies
  • 1 likes
  • 241 Views
  • 1 replies
  • 1 likes