Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account hacked, email changed

Account hacked, email changed

Plan

Free

Country

United States

Device

(iPhone 😎

Operating System

(iOS 10)

 

My Question or Issue

 

Hello. My account was gotten into by someone, and they were able to change the email associated with it and the password as well. So now, when I try to log in with “forget password”, it says a code has been sent to my email, but I can’t even view the change password email because I can’t get into this persons email. I mean, I don’t even know which email this person changed it to. I’ve had my account for over 8 years, making a new one would be a pain. How do I regain access to my account and change my email and password back? 

Reply
2 Replies

Hey @YeetOrSkeetHuh,


Thanks for reaching out. Welcome to the community!

 

I would recommend checking out this support article for some more help with this.

 

Let me know if you have any questions. Have a great day 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

was there a solution to this? the same thign happened to me

Suggested posts