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Account problem, wrong email. hacked?

Account problem, wrong email. hacked?

I login with my facebook and when checking my account page there is a strange email registerd to it. Not mine.

Cant change it since the password seems to have changed.

Can log in with facebook no problem do ?-? but not change anything in account settings. 

 

So I have tried creating a ticket on this account (witch wont do much since there is a strange mail on it) creat another account to create a ticked no answer so far and now I turn to this place to get help.

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1 Reply

I suggest you contact support using this contact form. You will be able to put in the username for the account and all the information. It also allows you to tell them which email address to contact you at.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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