Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I have an issue where my account appears to be shared with a stranger from the other side of the world. Each time I log into my spotify it says X is playing on his device etc etc. We play device ping pong for a while before one of us eventually gives up. The same works in reverse where I will be happily playing my music and it suddenly cuts out. We also appear to be sharing playlists where one will create / delete the others music.
I have reset the password etc ect but nothing seems to make a difference. It appears more like the database thinks the account is the same.
I am not alone yet radio silence from spotify:
Hello @morphi34,
Something doesn't sound right here. Have you gone to your account overview and clicked "sign out everywhere".
Please let me know what happens, we might need to escalate your case.
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
What's a Spotify Rock Star, and how do I become one?!
Follow me: Snapchat | Twitter | I'm a Blackstar!
Same issue.
Password was changed, German songs added, devices that are not mine that i cannot get rid of.
My card expires on the 27th, if its not fixed i wont be updating it i'll go to other services.
This is happening to me too!!
Earlier this week i noticed another device, changed password.
Today all of a sudden a collaborative playlist showed up, changed my password again and added some personal information, also.. I have NOT gotten ANY emails from spotify stating password changes have happened.. what's going on?????
And of course.. I have logged out all devices again and again and again..
Please do escalate, this is obviously an issue that many people are experiencing.
The same is happening to me, some stranger broke into my network and accessed my data including my spotify account. I don't know what to do, can someone help me?
I encountered the same issue within the first two weeks of being on Spotify Premium. Support has gotten back to me (via twitter) with the standard (1) your account has not been compromised, (2) sign out of all devices, and (3) change password. It's happened twice now, I've changed my password twice and signed out of all my devices but somehow I've been signed into some strangers' device (an Andriod, which I definitely do not own) even after changing passwords.
This is not cool....
Hi any one with a solutionnfor this??? I cant listen to my music becouse every time another guy song gets in the middle
Hi any one with a solutionnfor this??? I cant listen to my music becouse every time another guy song gets in the middle
this is what exactly happening to me!!! did u find any solution to this?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…