Advertised a free premium, put my credit card info and got charged 10€

[puzkajuzzi1]

As title says I saw an advertisement which advertised for a free 30 day premium, I clicked it and it asked my credit card info, I put them in and I got charged 10€

I want a refund of the 10€

Contacted spotify support a week ago but no respond

[TrevorH]

Same thing happened to me just a little while ago.  I sent in the form to contact them.  Someone pls help.  I am disablked on a fixed income and cannot afford the $10 right now

[MattSuda]

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.