All of a sudden i can't log in

[The_infamous_one]

Plan

Premium

Country

Sweden

Device

Samsung Galaxy Note 10+

Operating System

Android...something, the latest i guess

Spotify has been offline the whole day on my phone. Works just fine on PC but on my phone bupkus... I rebooted, logged out etc. but now i can't even log in. All it says is "Something went wrong"  and "Try again" or "Close" now i've been pressing try again over and over , but nothing. What really pisses me of that before i logged out at least i could listen to some of the stuff i had downloaded, but now i can't even do that! 

[The_infamous_one]

oh and just to make clear, the password isn't the issue, cos all of that stuff is correct. Spotify just won't let me in on my phone for some reason. 

[Alex · Accepted solution]

Hi there @The_infamous_one,

Thanks for the post.

Some corrupted app cache on your phone might cause this. Perform a clean reinstall of your app, following this guide, and let us know if you can log in or still get the error message.

Cheers.

[The_infamous_one · Accepted solution]

It worked 🙂 

I followed the guide, except i didn't delete my downloaded music, so an almost clean reinstall. It was good enough though cos i can log in again. Weird though cos i tried loging in after clearing the cache but, that didn't help and i had to reinstall the app.

Anyway... i'm good now, so thank you.

[Alex]

Hi there @The_infamous_one,

Glad to hear that you can log in now after reinstalling the app 🙂

Cheers.