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Can't Login

ssjvegito1110
Casual Listener

Plan

Free

Device

PC

Operating System

Windows 10

My Question or Issue

I currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign in, there's a piece of red text saying "oops, something went wrong" and i get signed out again. I have been stuck in this loop for over a week, and I would appreciate any help that is given.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

OneByBoo
Rock Star 19
Rock Star 19

Hi @ssjvegito1110,

thanks for trying out my advise !

 

Due to the fact you're using your web browser, i would suggest you try to clear your browser's cache and cookies and give it another try.

 

Keep me posted 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

5 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hi there @ssjvegito1110,

Welcome to the Spotify community !

 

In some cases, when your account is logging you out it's best to click "Sign Out Everywhere" at the bottom of this page and then giving the steps mentioned here a try.

 

However, this automatic action of the app should also have to strengthening your account's protection by following the steps provided here and here.

 

Let me know how it goes 🙂 

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ssjvegito1110
Casual Listener

Thank you for your tips! @OneByBoo

Sorry for the late response, but unfortunately, your tips did not work. Thank you for your time, however. It's greatly appreciated!

Solution!

OneByBoo
Rock Star 19
Rock Star 19

Hi @ssjvegito1110,

thanks for trying out my advise !

 

Due to the fact you're using your web browser, i would suggest you try to clear your browser's cache and cookies and give it another try.

 

Keep me posted 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

ssjvegito1110
Casual Listener

That was exactly the problem! Thank you so much for all your help! 😁

OneByBoo
Rock Star 19
Rock Star 19

Hi @ssjvegito1110l,

thanks for your patience !

 

I'm very glad to see the issue is now solved.

 

Enjoy Spotify 🙂

 

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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