Can't cancel premium

[cicc95]

Hello,

I need to cancel my premium, but there's no option in order to that in the page. I followed all the steps, it just miss the link to cancel my premium... How can I do? Somebody has the same issue? By the way, it's urgent, and I need to resoult it as soon as possible.

Thanks!

[vickorious88]

Same problem.

[MattSuda · Accepted solution]

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

[vickorious88]

I don't understand why I can not cancel my membership. Can I speak to a
manager who can do this for me? Other wise I'll call my credit card company
to stop all payments to Spotify. I never signed up with iTunes because I
don't use iTunes and I still don't see a cancellation button on
subscription page.

[MattSuda]

@vickorious88

Did you subscribe to Spotify through a partner deal with another company?

On the support page it says

"Note: If you subscribed through any other company than Spotify, you need to contact that company to cancel. If your subscription is through iTunes, please see Apple's instructions for canceling."

[vickorious88]

No I did not subscribe with another company. The account is under my
personal credit card.

[MattSuda]

@vickorious88

Since you have tried the troubleshooting steps,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[southcali1984]

The site you provided https://www.spotify.com/us/accounts/subscription/ says 502 bad gateway.

[Alex]

Hey there @southcali1984,

Thanks for the post.

The link you mentioned should take your to the subscriptions tab in your Spotify account page. Make sure you're logged in the website before opening it.

If that doesn't work, you can try this link in an incognito/ private browser window.

Hope this helps.