Help Wizard

Step 1


Can't connect to Facebook

Can't connect to Facebook


Family plan




MacBook Air/iPhone 7

(iOS 13)


I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log in, it doesn't work. I put my username and password in, it registers (so I know it's reading the account properly), I click okay, and then it says the application is not available/restricted. This happens on both my laptop and my phone. What do I do?


Screen Shot 2020-01-27 at 12.50.47 PM.png

2 Replies

Hi @analuisatarc 


Just to check, you have facebook logged in on same device already? If you havent, you may want to login to your facebook first. If you are still facing this issue after logged in to fb, you might want to reinstall spotify.


Let me know if it helps.

Hi @analuisatarc,

thanks for posting !


If you're having difficulties connecting your account to Facebook, i suggest taking the relevant steps provided on this support article.


However, if the issue persists, you can try disconnecting and then re-connecting the accounts.

Please make sure that the Spotify app is removed from the list of your approved apps on Facebook (this can be checked here) before re-trying to connect again.


Hope this helps.

Let me know how it goes 🙂

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