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When I search an artist, it says that there is not resuslts offline and that I need to connect. But I'm logged in and I have a connexion. It's not working with my wifi or on 4G. I don't understand why it's not working.
I have a Premium plan and a Samsung Galaxy S6, Android 7.
Thanks
Solved! Go to Solution.
Hey @jmteo57,
Sorry to hear this. No worries, I’ll be happy to help.
Could you make sure offline mode is turned off? You can do this by:
If that doesn’t help, I’d recommend a quick reinstall of the app following these steps: https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/.
Let me know how you get on 😊
Hey @jmteo57,
Sorry to hear this. No worries, I’ll be happy to help.
Could you make sure offline mode is turned off? You can do this by:
If that doesn’t help, I’d recommend a quick reinstall of the app following these steps: https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/.
Let me know how you get on 😊
I reinstalled the app and it worked! Thanks for your help!
@jmteo57 -
I’m glad to hear things are back on point!
Let us know if you need anything else 😉 We are Always here for you 😊
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