Can't search artists, even if connected

[jmteo57]

When I search an artist, it says that there is not resuslts offline and that I need to connect. But I'm logged in and I have a connexion. It's not working with my wifi or on 4G. I don't understand why it's not working.

I have a Premium plan and a Samsung Galaxy S6, Android 7.

Thanks

[Billy-J · Accepted solution]

Hey @jmteo57,

Sorry to hear this. No worries, I’ll be happy to help.

Could you make sure offline mode is turned off? You can do this by: 

1. Tap Your Library .
2. Tap Settings .
3. Tap Playback.
4. Switch off Offline.

If that doesn’t help, I’d recommend a quick reinstall of the app following these steps: https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/.

Let me know how you get on 😊

[jmteo57]

I reinstalled the app and it worked! Thanks for your help!

[Billy-J]

@jmteo57 -

I’m glad to hear things are back on point! 

Let us know if you need anything else 😉 We are Always here for you 😊