Cancel Free Account

Solved!
Reply

Re: Cancel Free Account

Soulsis3
Regular
I am having the same issue. Did they solve it for you? This is so frustrating.

Re: Cancel Free Account

nokkz
Newbie

I have already sent them an email to cancel my free account. No response. I can't get access to the email on the free account, therefore I can't "click" on the activation code.

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @nokkz

 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Free Account

user-removed
Not applicable

Can someone please cancel my free account please? I'm having a hard time trying to cancel my Spotify account? Please help me.

-Karla.

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @user-removed

 

You need to follow this link. Look under 'Account' > 'I want to close my Spotify account permanently'. Once done, you'll receive an email to confirm. If you didn't use Facebook to create the account you'll get an optional link to reactivate the account within 7 days.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: Cancel Free Account

juunniia
Newbie

I want cancel free account

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @juunniia

 

You need to follow this link. Look under 'Account' > 'I want to close my Spotify account permanently'. Once done, you'll receive an email to confirm. If you didn't use Facebook to create the account you'll get an optional link to reactivate the account within 7 days.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Free Account

user-removed
Not applicable

Hi, I have same problem :( no contact for anybody!!! I dont understand! And I dont speak english very well, so its more hard! 

Please do you know now, how to do it?

Thank you so much, LeMonique

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @user-removed

 

You need to follow this link. Look under 'Account' > 'I want to close my Spotify account permanently'. Once done, you'll receive an email to confirm. If you didn't use Facebook to create the account you'll get an optional link to reactivate the account within 7 days.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Free Account

mikemart59
Newbie

This is ridiculous cancle my account, I was free now it's charging me 

SUGGESTED POSTS