Cannot access account anymore

yiantseng · 2016-01-08

Hello,

I switched to a family premium plan, but was charged 9.99 anyways. I tried to contact support directly about it, but got no response. So I asked my credit card to refund the payment. Now I am unable to log into my spotify account, and I am wondering if those things were related. Here's the profile to my account: https://open.spotify.com/user/122728531. Please let me know what I can do to get this resolved.

Thanks

KatesHere · 2016-01-08

Hey there, thanks for reaching out in the community!
This doesn't sound right. When you contacted support, did you reply to the automated email, even if it's a no-reply?
If you have a case# , I can escalate this from here.
Let me know,
K

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yiantseng · 2016-01-09

Hello,

Thanks for the reply, the support case number is Spotify Case # 04558071.

Thank you!

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