Cannot download (Device limit Reached)

[mikemcgregor580]

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?

Plan

Premium 

Country

Canada

Device

(IPhone 13 mini)

Operating System

(iOS 15.4)

My Question or Issue

I need some help at the moment, I recently downloaded my Spotify after deleting it a while back with songs downloaded and now my Spotify will no longer let me download as it says the max device limit has been reached. It says to remove all downloads from another device in order to listen on my phone. The thing is I have no other devices with music downloaded, my old iPhone 8 is no longer using my account and there’s no downloads. However my current phone says to remove all downloads but I don’t have any on the app. Is there a way to reset offline devices ? I’m getting a little bit upset with this as I have no way to save music for offline listening now . Please respond back thank you . 

[1176466593]

I just got new iPad and wish to download songs for offline, but it says that device limit has reached. I have just Phone, Laptop un tablet. I guess maybe there are some older my devices there still, but I do not have access to them. How can I reset this?

[vitoria_cayres]

Fiz a troca de dois aparelhos que usava o spotify e agora nos novos não to conseguindo baixar música mais, fala que deu limite de dispositivos atingido, mas já resetei os aparelhos antigos e mesmo assim continua.. já coloquei para sair de todos os dispositivos e ainda continua, alguém me ajuda?!!

[#4]

Eliminar todas las descargas de otros dispositivos

[#5]

La aplicación me dice que alcance el número permitido e dew dispositivos para descargar música

[#6]

hola no me deja descargar las playlist en mi dispositivo, porque dice que he alcanzado el limite disponible en modo offline, el problema es que no puedo acceder a los dispositivos anteriores que tenia.

[#7]

Whenever i try to download a playlist it says youre out of offline devices free up a spot in settings my disabling offline listening

[FuriousFelix]

Plan Premium

Country Germany

Device Android/Garmin smartwatches Operating System Android and whatever Garmin uses

Hello everybody, For a while I've been using the download feature of the premium plan without any problem. Now that I have a new smartwatch, I connected my Spotify account to it and downloaded a few songs. Shortly after that, whenever I tried downloading something new in the Spotify app on my phone, I got a notification saying I've reached the maximum limit of offline devices. After a quick research I found out I could only have 5 devices have downloads on them. I went ahead and deleted all downloads off of an old smartwatch that was connected to my account and even disconnected that smartwatch from my account. As this didn't solve the problem I reinstalled the Spotify app on my phone and nothing changed - except for now all my previous downloads were gone. Old posts and strategies to solve the problem like mentioned here https://community.spotify.com/t5/Accounts/Need-your-offline-devices-reset-Read-here/m-p/173886#M2178... Relate to a Spotify page that no longer exists. As my last shot I even logged off of all my devices via the Spotify website and then logged back into the ones I'm currently using but this also didn't help. I'm now stuck in this situation since 5 days. I'm abroad, so I have to sacrifice my mobile data to listen to music and this at poor quality to save some data. I feel like the Spotify support is not helpful at all, you have to click through endless pages of FAQ that are not intuitively built without getting the option to speak to the customer support. I'm sorry to be bothering the volunteers that contribute to this forum now with my problems but I see no other way of resolving them as I've not found a post dealing with this issue.

[#9]

Me pide elimine todas las descargas de otro dispositivo pero yo no tengo acceso ya a esos dispositivos ya q me los robaron

[#10]

En mi celular actual no me deja descargar música, me dice que llegue al límite de dispositivos y me pide eliminar las descargas de ellos, pero no tengo accesos a los dispositivos antiguos

[LEO4589]

I just deleted the app on my computer. While I was downloading it again and trying to download some music, the app started to show "reached device limit," but I only have three devices using it right now. I logged out on all devices and tried to download again, but I still can't use it on more than two devices.

[#12]

no me deja descargar canciones por qué dice que alcancé el número máximo de dispositivos offline

[#13]

i want to remove old phone off the account so i can download music on this phone

[antut]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've just changed to a new iPhone 16 pro max but when I try to download any music I get the above message.  I've deleted the app on several other devices and I do not have access to my old iPhone to delete any downloads there.  I'm very confused.  Are you able to help please?  Thanks

[#15]

Spotify limits downloads to 5 devices or 10.000 songs. My old phone had some spotify music downloaded, but after I completely reset it spotify somehow still thinks my old phone has the music downloaded. Now I can't download on my new phone, because I have reached my limit. My question is, how can I delete downloads of other devices from that same account. Because I don't have my old phone anymore.

[Juanitamoore]

Hi there, I am the account owner for our family subscription, it says you can add six family members at the same address, I added 3 of my family members plus myself,which leaves 2 more spaces for me to add a couple more family members, anyway, when I push the download button on my playlist, I keep getting a notification popping up saying i need to free up a spot in my settings or someone else has to remove all their downloads?? I don't know why this is happening when there are two more spaces yet to be filled?

Thanks

[terezamatusova2003]

Hi, I bought a new phone and installed Spotify. In my old Spotify I used "favorites" as my main song library and everything was working fine and all of my songs have been downloaded. But when I opened it in my new phone and I tried to download my music, it wrote me something about limits. It never happened in my old phone. Also I am using the basic premium and we are connected there with 4 other members (but two of them are not downloading any music). So can someone help me? I tried to log out all of the devices also tried to reinstall the app. Thanks

[Kodzumish]

So whenever I try to download songs, spotify tells me device limit reached, so I signed all my devices out and reinstalled spotify, but it didn't help, offline devices limit reached still keeps on popping up

[Kodzumish]

I have the samd problem, I tried signing out all my accounts and uninstalled spotify from my other devices, but it still didn't work

[Jj900]

Why upon downloading , Spotify app says free up download or remove access, despite being the fact i am logged only in one device , i dont think premium users deserve this