Need your offline devices reset? Read here.

Solved!
Reply

Need your offline devices reset? Read here.

Richard
Roadie

Hi there.

 

If you've reached your limit for offine devices with Spotify, or are having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to.

 

Important: Doing this will result in your offline data being removed across all your offline devices. You will need to sync again.

When syncing offline content, always be beware of possible data charges.

 

Good luck and have fun!

 

 

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Katerina
Moderator
Moderator

Hey there folks,

 

Thanks for reaching out here in the Community about this!

 

At the moment, you can download Spotify tracks for offline listening on up to 5 devices at a time. 

 

You can view or remove any offline devices from your account by heading here.

 

If you're having troubles with your downloads, you can check this support site article for more troubleshooting steps to try.

 

Hope this helps! Don't hesitate to give us a shout in a new thread if you need more help. We'll be happy to lend a hand there.

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

View solution in original post

5,987 Replies

tkerla
Casual Listener

My iPod touch was stolenn, and my spotify premium account was open. Is there a way to log out or turn it off, so that the thieves can't use it?

Thanks for any help 🙂

Richard
Roadie

We can reset the devices on your account so it's no longer associated with the iPod. Would you like us to do that?

 

Don't forget to change your password(s) too.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

tkerla
Casual Listener

Will that affectmy account on my macbook?

If not, yes please 🙂

Thank you very much!

Richard
Roadie

I'm afraid we can only reset all the devices at once. All it means is that you'll need to resync your offline content one more time.

 

Let us know if you're happy to proceed still.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

tkerla
Casual Listener

Yes, that's okay.

Thank you for your help!

Richard
Roadie

@tkerla wrote:

Yes, that's okay.

Thank you for your help!


Ok done, I hope that helps. Fingers crossed that you get your iPod back.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Ivarsson
Newbie

My laptop got stolen today so could you please reset the devices on my account too?

Sam
Spotify
Spotify
Ivarsson - I'm sorry to hear that. I've just removed all your devices, but we'd also suggest a change of password. Just in case.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

1231190781
Casual Listener

Hi, To Whom it may concern, one of my accounts got disconected, the number is 1231190781.

Thanks very very much! in Advance!

meahtenoha
Spotify
Spotify

Hi 1231190781 - Right now you've just gone one device synced for offline use. 

 

What do you mean by disconnected? Your Premium subscription is intact and all should be in order? 

watercarver
Newbie

Hello,

 

Please reset my devices,

 

Thank you,

1231190781
Casual Listener

Thnx, I got it working again!!!

Richard
Roadie

@watercarver wrote:

Hello,

 

Please reset my devices,

 

Thank you,


Done!

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

janusday
Casual Listener

Please reset my offline devices.

meahtenoha
Spotify
Spotify

@janusday wrote:

Please reset my offline devices.


Sure thing, that's all done for you. 

janusday
Casual Listener

Thanks, but I still can't download playlists to my Windows Phone. Please advise.

CCarvounas
Music Fan

Please reset my devices.

Account name: CCarvounas

Thanks for your help

meahtenoha
Spotify
Spotify

 Janusday - You haven't set up a Windows Phone for offline use yet. 

 

Are you following all the steps outlined here?

 

CCarvounas - Sure, that's done. 

 

 

CCarvounas
Music Fan

Thanks I will let you know if it solves my offline playlist sync issue.

Regards.

Christophe

SUGGESTED POSTS