Cannot upgrade to family premium or cancel

nigelmak · 2015-01-05

I tried upgrading my premium account to a family premium account but they notified me something saying "You do not currently have a payment provider conncected to your account". I have been a premium member for a few months already and keyed in my card details. When i select the tab saying "Update Details", it just brings me back to the same page over and over again. Due to this, I am not able to upgrade to a family premium or even cancel my subscription.

Hope some of you guys might have a solution.

Thank you 🙂

MattSuda · 2015-01-05

I suggest you contact support so they can take a look at your account help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

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