Change payment method and country

[Onlinedevel]

Hey. 

Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard. 

I can't change my region in Profile - the country selector is disabled. 

Due to the current situation in the world, I want to switch my account to NL and rebuild my subscription. 

I see, that I can try to switch my plan via https://www.spotify.com/is-en/premium/ 

But when I try to pay, it said to me that my payment account and region do not match. 

How I can do it? 

[Maxim]

Hey @Onlinedevel ,

Thanks for coming to the Community.

You need to be in the Netherlands in order to be able to change your country setting to the Netherlands by updating your payment method to one that's been issued there.

https://support.spotify.com/article/country-region-settings/

Let me know if there's anything else I can help with. 🙂

[Onlinedevel]

I read the article. I'm in the Netherlands now and last 4 months, but I can't change the region as I said.  

That's why I asking for help.

[Mario]

Hey @Onlinedevel,

Thanks for reaching out about this here in the Community.

It'd be great for you to double-check you're following all the right steps to update your payment method and country settings by taking a look here. 

Hope you'll find this helpful. Cheers!

[Onlinedevel]

Checked. 

By clicking "Change payment method" it said me

"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

Wrote to support yesterday and still waiting for their answer

[Yordan]

Hi @Onlinedevel,

Thanks for the reply.

We recommend waiting for a response from the folks over at Customer Support as they're the once who can help you with payment issues. You can reach out to them again if necessary. In the meantime, you can try the following (if you haven't already):

• Try with a private / incognito window.
• Try clearing your browser's cookies and data.
• Try with another browser.
• Try with another device.
• Change ro a different network.

Hope you get this sorted out.

Stay safe.

[Onlinedevel · Accepted solution]

Solved. 

But I was needed to wait until my subscription was canceled. And only after that I saw the option to change my country. 

[315b4f7xz3xqzav7o42m]

I can't change the region and country to pay for premium.. I have been to indonesia, bali and now in kazakhstan, I am trying to pay for my premium subscription but it offers to fill in city, region and country but kazakhstan is not found. what should I do?

[Yordan]

Hey there, @315b4f7xz3xqzav7o42m,

I'd recommend making sure your country settings are set up properly first: since you're currently in Kazakhstan, your Spotify account should also show Kazakhstan on your account page. Note that your payment method will also need to be issued in the same country as your Spotify account.

If they match, something else you can check is if the correct region for the webpage is selected. You can do so from the menu located at the bottom right corner, or by heading here. If you're using a VPN, I'd recommend disabling it as well.

In case you still have Premium and you are unable to update your payment method/country, consider trying the above solution of canceling your current subscription and waiting until your account reverts to free. After that, you can change your country via the steps from Don’t have Premium? in this article and subscribe again.

Hope this clears things up. Cheers 🤘