Help Wizard

Step 1


Charge on my debit card

Charge on my debit card

I recently tried to upgrade my subscription to free on Spotify, but I was charged for a account in New York for $4.99. My account is still not premium. Please help.
1 Reply

Hey @Shroomhead12,


If your account still shows as Free on the Subscription page, you can check the status of the payment on your bank statement. If they appear as pending/pre-auth/processing, this might explain things:!/article/pending-charges/. 


Need more help? Just reach out to the Support team either via the Contact form or send a tweet to @SpotifyCares.


Hope that helps 🙂

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