We have had the same thing happen to us. This is a dispicable practice. My subscription tab says I am on Spotify FREE but I'm still being charged $9.99. I have called my bank and will be filing a dispute to have it removed. I have a case# from Spotify but I have no faith they will deliver.
I canceled my free trial and answered the questionaire and everything at the end. This morning I was chagred $9.99 and I checked my account and it now has me on a supsciption. I have contacted and used facebook because I want this figured out as soon as possible. I cant even find out how to delete my payment informaiton so Im not charged again.
I'm experiencing the very same thing! I have a free account - that shows when I log into Spotify but every single month I have a $9.99 charge on my credit card. I can't contact anyone on the phone. I've written to support but the fact that it is so difficult to stop unauthorized payments is absolutely ridiculous. Since you wrote their 4 weeks ago, I wonder if you were successful?