Charged for unwanted Premium

[taralee94]

So I got a 60 day trial for Premium. It was nearing the end of the trial and I didn't wish to continue with Premium, so I cancelled. I then got an email saying that I would switch to Free once the trial was up, it also says that (and still does) on my account. BUT, I saw yesterday in my Bank Account that I was charged $12.99 for a month of Premium - even though I had already cancelled my subscription.

I have tried to get in contact with Spotify and messaged Customer Service (think their name is Per on here?) and they have just ignored my request of a refund. 

Is there anyone else I can contact to get this sorted?

[KatesHere]

Hello and thanks for posting in the community!

Did you sign up for Premium through iTunes maybe?
K

[taralee94]

Nope, through the app.