Chsrged 0.99$ from bank account and did not receiv...

stefanodlc · 2015-12-31

Hello, Today @ 2:00 PM (GMT-4) I tried to purchase the 0.99$ 3 months premium offer.

Besides I was a charged that amount on my bank account it still says that I am FREE ACCOUNT and wanted me to purchase a new offer.

What should I do?

Taylor · 2016-01-01

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

Try logging out and in again.

Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony

This post was by Taylor - I do not work for Spotify!
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stefanodlc · 2016-01-01

tried logging in on different devices (2 different PCs).. also tried loggin on different browsers (chrome & firefox & microsoft edge) and it didnt solved it

shmaptain_1 · 2016-01-01

I am also having this issue after loggin in and out of mutiple devices

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