Deleted Facebook = No longer able to login to manage Family Plan

[wil19b85]

Plan

Premium

Country

 USA

Device

Desktop and Google Pixel

Operating System

Android Oreo, Windows 10

My Question or Issue

 I deleted my facebook over a year ago and at the time didn't see an option to disconnect my Spotify account with my Facebook. Since then I have been unable to login on my computer and unfortunately am now logged out on my Android device. I am the account holder for my family plan and now don't have anyway to log in OR change the bank account that is charged for this service. My old email that I used for Facebook won't work and I have no additional account information to use for logging in.

How can I recover my premium account so I can change my payment method and get back to using my Spotify app? My family members are all still able to use theirs but I have no way of logging in. Please fix this so I can keep telling everyone how great Spotify is!

[osornios]

Hey @wil19b85

You should create a new account with a different email address from the one you were using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges to this new account.

Hope it helps. 🙂