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Premium
Country: Bulgaria
Operating System - Android Oreo, Windows 10,etc.
My Question or Issue
Hello, dear Spotify helpers!
A member of my family plan has been disabled from his Facebook profile... for no obvious reason, we are still waiting for an official Facebook response, he is not a fake account or something, reported or other...However, he was logged in via Facebook to Spotify, bih mistake obviously, he tried switching the account to e-mail and new password, but all his playlists were gone.
Please, help us get his playlists back, there is no good reason for him to lose them. He tried to log in with his e-mail from Facebook account: *snip* and a new password, but failed, as I said. I hope there is a solution for this matter and it will a harsh lesson for us(I already changed my log in account to e-mail for safety.
Thank you in advance for your help.
KR,
Stela
Solved! Go to Solution.
Hi there @stelamihaylova,
thanks for reaching out !
Does you family member currently holds access to his account?
You mentioned loosing playlists and i wonder if you account does not show them or that you've lost access to the account.
Waiting on your update 🙂
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