Disabled family member with Facebook account

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Disabled family member with Facebook account

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Country: Bulgaria

 

Operating System - Android Oreo, Windows 10,etc.

 

My Question or Issue

Hello, dear Spotify helpers!

A member of my family plan has been disabled from his Facebook profile... for no obvious reason, we are still waiting for an official Facebook response, he is not a fake account or something, reported or other...However, he was logged in via Facebook to Spotify, bih mistake obviously, he tried switching the account to e-mail and new password, but all his playlists were gone. 

78291572_751984215276019_1594074577879695360_n.png

 

Please, help us get his playlists back, there is no good reason for him to lose them. He tried to log in with his e-mail from Facebook account: *snip* and a new password, but failed, as I said. I hope there is a solution for this matter and it will a harsh lesson for us(I already changed my log in account to e-mail for safety.

 

Thank you in advance for your help.

 

KR,

Stela

 

1 ACCEPTED SOLUTION

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Solution!

Re: Disabled family member with Facebook account

user-removed
Not applicable
That's sad. I think that's a different account. Its better to contact support in such cases. They'll be able to see the account. Make sure to attach the screenshot you posted here. That will greatly help them.

Here's the contact form: https://support.spotify.com/contact-spotify-support/

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Re: Disabled family member with Facebook account

Rock Star 17
Rock Star 17

Hi there @stelamihaylova,

thanks for reaching out !

 

Does you family member currently holds access to his account? 

 

You mentioned loosing playlists and i wonder if you account does not show them or that you've lost access to the account.

 

Waiting on your update 🙂

OneByBooRock Star 17
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Re: Disabled family member with Facebook account

user-removed
Not applicable
If he still has access to the email address used on his disabled Facebook account, he can set a password for his Spotify account, by using the reset password form.

You can use this link: https://support.spotify.com/us/article/change-password/

Let me know if you get the same Spotify free account.
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Re: Disabled family member with Facebook account

Casual Listener
We tried changing the password with the same e-mail from Facebook account, he tried to log in with e-mail and the new password, but was out of the family premium and without the playlists like a totally new account
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Re: Disabled family member with Facebook account

Casual Listener
Yes, he uses the e-mail from the FB account, we tried setting a password, and when he entererd with mail and the password, he was excluded from the premium package and without his playlists
Solution!

Re: Disabled family member with Facebook account

user-removed
Not applicable
That's sad. I think that's a different account. Its better to contact support in such cases. They'll be able to see the account. Make sure to attach the screenshot you posted here. That will greatly help them.

Here's the contact form: https://support.spotify.com/contact-spotify-support/

View solution in original post

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Re: Disabled family member with Facebook account

Casual Listener
yeah, thx, they'll fix it
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