Email hacked and changed and cant log into premium account

[18icrumbacker]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My account was recently hacked and my original username/email was compromised and changed by the hacker. Is there any way I can recover my old email that is linked to my card so I don't have to pay for a service that I am not currently using because it has been hacked? 

[Billy-J]

Hey @18icrumbacker, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. Skip to the part that says Contact Us to get in touch with Customer Support. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.