Error code: 3 CAN'T LOGIN

[arobichi]

Hi! I'm trying to acces the app on my desktop but it keeps throwing me the ERROR 3: incorrect username or password.

Up to now, I've tried this solutions:

• Login with username 
• Login with email
• Reset password
• Login with past and new password
• Uninstall and install again the app

Nothing has worked! I have no problem accesing my account on my mobile nor the web, but the app is simply rejecting me 😞

Does any one knows what else can I do???

[Maxim]

Hey @arobichi,

Have you created your Spotify account via Facebook or is it a regular Spotify account?

Are you using some kind of Proxy / VPN?

[arobichi]

Hi @Maximapple

I have the regular Premium Spotify account.

I checked muy internet connection and I think I'm not using any proxy or VPN... but I'm not sure... do youknow how can I verify this?

[Maxim]

Have you tried logging into Spotify on another device yet? Does logging into the web player work? 

And I recommend to do a clean reinstall of Spotify: https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

[arobichi]

I can access in my moblile app, but CAN'T in my PC nor the web player 😞

I've already reinstall the Spotify, but still doesn't work...

[avniileri]

I can login from one device (iphone) but not through other three devices (iphone and laptop). please help