Getting billed monthly on my credit card for premium - but I have free account

[Jack99201]

I emailed Spotify about 10 days ago about this and never got a reply.  I'm getting billed monthly $10 but my account is a free one.  I'm not sure what the problem is but I'm trying to find out which account is associated with my credit card # - because it is not mine.

Please contact me I'd like to resolve this without having to have my credit card canceled and re-issued.

Thanks.

[osornios]

What address did you send your query to? It's better to contact support through the web form:

https://support.spotify.com/us/contact-spotify-support/

[Jack99201]

Just ran through that link and sent another support request.  Looks like the one I used 2 weeks ago tomorrow.

[osornios]

If you don't get an answer, try contacting them through twitter --> @SpotifyCares

[wmg314]

i am trying to get the family plan, does it charge me the 9.99 for premium and 14,99 for family plan? 

[osornios]

nope, just one or the other. 9.99 single user, or 14.99 for two users.