Help! I need to have my email address released!

[user-removed]

I am deleting my Facebook account. And I want to release my email address so that I don't have to use my Facebook login to use Spotify. So I generated a case (Spotify Case # 07767833) but received nothing but a generic reply which was completely unhelpful.

Generic Reply:

Here's what we got from you:

I am using the e-mail address XXXXXXX. My account was created using Facebook log in credentials. I am in the process of deleting my Facebook account but I want to keep my Spotify account. Please release the e-mail address XXXXXXXX so I can go on using it on Spotify. Thank you!

We have some quick options we think can help you:

● Try searching our support site with frequently asked questions: https://support.spotify.com/

● Go to the Spotify Community: https://community.spotify.com/. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.

● Also, find out about major service updates at @SpotifyStatus: https://twitter.com/SpotifyStatus

All the best, Spotify Customer Service Team

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Needless to say, that does NOT resolve the issue. Only you can release the address so that I can use it apart from Facebook. This should not be such a PITA. I should just be able to request it and you release it. Simple.Instead I have to go complain on this forum in the hope that someone will read it and act on it promptly.

The email address in question is metulhed@gmail.com

All the best, MeTuLHeD.

P.S. I would also like to move all of the albums I have saved and settings along with the email address. I read somewhere that this was possible. But after this frustrating experience, I have my sincere doubts.

[Maxim]

Hey @user-removed,

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Spotify Support usually replies within 24-48 hours.

Thanks 🙂