Help with a password

[jaimeff3]

Hey!

My friend has a problem with his password, he entered incorrectly his password when it was registering, and he asked for a new password by mail and it has not arrived yet. His mail is: ***@*** (edited for security).

It isnt in the spam box. 

Thanks.

[KatesHere]

Hello and welcome both to the Spotify community!

When this issue happens it can be one of these reasons:

1. If the user signed up via Facebook, he/she won't get a password email. They can only reset their password via Facebook.com.

2. The user forgot the email address linked to the account. 

3. The user made a spelling mistake when registering their email address.

If it still doesn't work, reply back 🙂

Hope this was helpful!

K