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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171801 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171801 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11334 Views
  • 6 replies
  • 11 likes
  • Security
  • 11334 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515626 Views
  • 986 replies
  • 113 likes
  • Account
  • 515626 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125940 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125940 Views
  • 74 replies
  • 12 likes

Premium user and all Songs greyed out?

I recently went overseas and was unable to play any of my Spotify music off line. I figured the laws were different or something. However upon returning to Australia all my music is still greyed out and unavailable. I am guessing I could just go down...

  • Casual Listener
  • I recently went overseas and was unable to play any of my Spotify music off line. I figured the laws were different or something. However upon returning to Australia all my music is still greyed out ...
  • Merik
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Please help! I can't log in to spotify suddenly

Hello everyone!I can't log in to my spotify anymore, after I tried to login to spotify on my old laptop. When I tried to log in on my old laptop, it asked me to accept something on facebook, but after that I couldn't connect or log in to spotify anym...

  • Newbie
  • Hello everyone! I can't log in to my spotify anymore, after I tried to login to spotify on my old laptop. When I tried to log in on my old laptop, it asked me to accept something on facebook, but ...
  • Merik
  • Community Legend
  • 1236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1236 Views
  • 1 replies
  • 0 likes

Incorrect billing

Hello. I have one spotify connected with my facebook which I use frequently, but now I have noticed in my banklog that I am being double billed. Meaning 200 NOK every month, instead of the agreed 100. I would like all the double billing refunded asap...

  • Casual Listener
  • Hello.   I have one spotify connected with my facebook which I use frequently, but now I have noticed in my banklog that I am being double billed. Meaning 200 NOK every month, instead of the a...
  • Merik
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Can't get premium to work because can't switch country

Hi, I changed my subscription from a danish card to a swedish card two months ago but the country is still Denmark in my premium-subscription. So today I got a notification saying I have to switch countries but I can't cause the area where I'm suppos...

  • Casual Listener
  •  Hi,   I changed my subscription from a danish card to a swedish card two months ago but the country is still Denmark in my premium-subscription. So today I got a notification saying I ha...
  • Merik
  • Community Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 451 Views
  • 3 replies
  • 0 likes

Spotify account lost its premium subscription

Hello, My Spotify account was premium by being connected to an offer from my cellular mobile provider, Rogers Communications. Part of my plan included a Premium account which is still active. Prior to signing up to this cellular plan, I had a Spotify...

  • Newbie
  • Hello,   My Spotify account was premium by being connected to an offer from my cellular mobile provider, Rogers Communications. Part of my plan included a Premium account which is still active...
  • Merik
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Two Accounts

Hi, my name is Jasmine. I am starting to get extremely annoyed as I have some how created two profiles with spotify. One with the user name Jizzybum that has the premium package and that I use regularly and this one that is connected to my facebook a...

  • Visitor
  • Hi, my name is Jasmine.   I am starting to get extremely annoyed as I have some how created two profiles with spotify.  One with the user name Jizzybum that has the premium package and t...
  • Merik
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Student Discount

Im sorry, I'm sure this has been asked before, but I had a question involving the College discount. Right now I'm only a senior in highschool but i have already been accepted to multiple universities that are on the SheerID list. Am I somehow able to...

  • Newbie
  • Im sorry, I'm sure this has been asked before, but I had a question involving the College discount. Right now I'm only a senior in highschool but i have already been accepted to multiple universities...
  • Merik
  • Community Legend
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 274 Views
  • 2 replies
  • 0 likes

Please add "words with friends" song by "Joyner Lucas"

Hello spotify, I wanted to listen to the song called "words with friends" by "Joyner lucas" on spotify but couldn't seem to find that exact song by that exact artist. Please add "words with friends" by "joyner lucas" to your inventory, I will greatly...

  • Newbie
  • Hello spotify, I wanted to listen to the song called "words with friends" by "Joyner lucas" on spotify but couldn't seem to find that exact song by that exact artist. Please add "words with friends" ...
  • 313 Views
  • 0 replies
  • 0 likes
  • Other
  • 313 Views
  • 0 replies
  • 0 likes

Spotify por alguna razón cancelo mi suscripción y aparte, me cobro 3.000 pesos mas de la promoción

Hola, alrededor de un mes atras spotify en Chile ofrecia la especial oferta de 3 meses por 290 pesos, lo cual me parecio bueno, de tal manera que lo contrate y tambien a mi pareja, todo bien hasta ahora, cuando ellos sin razon alguna cancelaron mi su...

  • Newbie
  • Hola, alrededor de un mes atras spotify en Chile ofrecia la especial oferta de 3 meses por 290 pesos, lo cual me parecio bueno, de tal manera que lo contrate y tambien a mi pareja, todo bien hasta ah...
  • 232 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 232 Views
  • 0 replies
  • 0 likes

Charged multiple times

I just had signed up for premium and check my account was charged 4 times I canceled my subscription the same same day. Am I going to get refunded all this charges I blame the crap sign up, made me enter my card 4 times I didn't think anything of it ...

  • Newbie
  • I just had signed up for premium and check my account was charged 4 times I canceled my subscription the same same day. Am I going to get refunded all this charges I blame the crap sign up, made me e...
  • KatesHere
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

help I cant install Spotify on my tv smart

Hi, im trying to install the app on my tv smart, but i cant. I also try to use it on web player but neithet. Can help me?

  • Casual Listener
  • Hi, im trying to install the app on my tv smart, but i cant. I also try to use it on web player but neithet.  Can help me? 
  • madmonkey23
  • Roadie
  • 11698 Views
  • 5 replies
  • 0 likes
  • Account
  • 11698 Views
  • 5 replies
  • 0 likes

Card charged multiple times (5x)

I upgraded to spotify premium on 05/01/15 and I got an alert from my bank that my account was being charged multiple times. I checked my bank account online to find that spotify charged my card five times. I went on to check my Spotify account to see...

  • Casual Listener
  • I upgraded to spotify premium on 05/01/15 and I got an alert from my bank that my account was being charged multiple times. I checked my bank account online to find that spotify charged my card five ...
  • Raja3549
  • Casual Listener
  • 1152 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 1152 Views
  • 5 replies
  • 0 likes

premium for a day

Hi Spotify,I am currently signed up for a half marathon in November near Chicago. I recently just ran one and I used my spotify playlist for it. The only problem I had was that I couldn't choose a certain song when I got near a tought mile and ran ou...

  • Newbie
  • Hi Spotify, I am currently signed up for a half marathon in November near Chicago. I recently just ran one and I used my spotify playlist for it. The only problem I had was that I couldn't choose a ...
  • dinomight
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium
  • 238 Views
  • 1 replies
  • 0 likes

Payment not working

I have tried several times to process a payment for my premium service. I have 2 chase cards and neither are going through. I have contacted my bank and they say my account is in good standing and they see no attempts for authorization from Spotify. ...

  • Casual Listener
  • I have tried several times to process a payment for my premium service. I have 2 chase cards and neither are going through. I have contacted my bank and they say my account is in good standing and th...
  • maximthegreat
  • Casual Listener
  • 717 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 717 Views
  • 7 replies
  • 0 likes

Payment

So I forgot to put money in my account and my spotify said it couldn't bill me. So I fixed everything and tried putting back the same credit card from Puerto Rico but it kept saying that it can't be used because they don't bill from that country. Wha...

  • Newbie
  • So I forgot to put money in my account and my spotify said it couldn't bill me. So I fixed everything and tried putting back the same credit card from Puerto Rico but it kept saying that it can't be ...
  • 129 Views
  • 0 replies
  • 0 likes
  • Premium
    Security
  • 129 Views
  • 0 replies
  • 0 likes

Student Discount for High School Student taking Concurrent Credit

I am currently a senior in high school. I've had a three-month trial of Spotify Premium and have loved it, but pitching out $10/mo is not the easiest thing to do when I'm saving for college. I know about the 50% off discount for college students, and...

  • Newbie
  • I am currently a senior in high school. I've had a three-month trial of Spotify Premium and have loved it, but pitching out $10/mo is not the easiest thing to do when I'm saving for college. I know a...
  • 773 Views
  • 0 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 773 Views
  • 0 replies
  • 3 likes

Problems Connecting to Facebook

I've been unable to connect facebook to my spotify account. I've tried through the webplayer as well as the ios app. I click the connect button in both, it brings up the facebook approval window, and I click ok. The ios app then goes back to the spot...

  • Newbie
  • I've been unable to connect facebook to my spotify account.  I've tried through the webplayer as well as the ios app.  I click the connect button in both, it brings up the facebook approval...
  • 235 Views
  • 0 replies
  • 0 likes
  • Account
  • 235 Views
  • 0 replies
  • 0 likes

Change payment to Telekom Germany

HI there, I want to change my premium payment. Actually I have Premium via Paypal payment. Now I want to get charged via my mobile phone contract. I already recieved the authentication sms from Telekom Germany. But when i want to link my Spotify acco...

  • Newbie
  • HI there,   I want to change my premium payment. Actually I have Premium via Paypal payment. Now I want to get charged via my mobile phone contract. I already recieved the authentication sms f...
  • 292 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 292 Views
  • 0 replies
  • 0 likes

Hola!

Buenas, no me llegan los correos para restablecer mi contraseña y ya he introducido mi email numerosas veces. ¿Qué puedo hacer? Gracias!

  • Casual Listener
  • Buenas, no me llegan los correos para restablecer mi contraseña y ya he introducido mi email numerosas veces. ¿Qué puedo hacer? Gracias!
  • user-removed
  • Not applicable
  • 612 Views
  • 4 replies
  • 0 likes
  • 612 Views
  • 4 replies
  • 0 likes

Problemas assinatura premiun

Até agora não tive resposta e muito menos a ativação da minha conta premiun.Gostaria de saber qual o procedimento. Obrigado

  • Casual Listener
  • Até agora não tive resposta e muito menos a ativação da minha conta premiun. Gostaria de saber qual o procedimento. Obrigado
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 143 Views
  • 0 replies
  • 0 likes