Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8917 Views
  • 1 replies
  • 9 likes
  • Security
  • 8917 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480027 Views
  • 979 replies
  • 111 likes
  • Account
  • 480027 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210412 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210412 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120566 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120566 Views
  • 72 replies
  • 12 likes

Change country

Hi!I want to change my country to Sweden since I live there nowadays, but the only option when I try is "Finland".Maybe my computor is set for Finland? How can I solve this problem so that I can change the country to Sweden?Thank you./Saineman

  • Newbie
  • Hi! I want to change my country to Sweden since I live there nowadays, but the only option when I try is "Finland". Maybe my computor is set for Finland? How can I solve this problem so that I can ...
  • 202 Views
  • 0 replies
  • 0 likes
  • Account
  • 202 Views
  • 0 replies
  • 0 likes

Spotify Premium Not Activated

Hello,I have been using the 7 day trial of Spotify, and upgraded to premium yesterday with unidays student discount of 50% off. A total of £4.99 has been taken from my PayPal account to pay for the first month, however my account status is the showin...

  • Newbie
  • Hello, I have been using the 7 day trial of Spotify, and upgraded to premium yesterday with unidays student discount of 50% off. A total of £4.99 has been taken from my PayPal account to pay for the...
  • kbrooksc
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 1 replies
  • 0 likes

switching emails on account

I wanted to switch to my student email for the student discount. I went into my student account changed that email in that profile. Then went into my other profile which I pay the $10 for and wanted to switch to student email for the discount. It say...

  • Newbie
  • I wanted to switch to my student email for the student discount. I went into my student account changed that email in that profile. Then went into my other profile which I pay the $10 for and wanted ...
  • kbrooksc
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Rogers 3 accounts

How do i add people to my account?

  • Newbie
  • How do i add people to my account?
  • kbrooksc
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify login question... signed up with facebook.

When I downloaded Spotify, I made my profile with facebook since it's quick and easy. Well, I'm under the username Matthew Isin Thegarage, and they are grumpy that I'm some fraud. Policy is policy, so before they kill off my account, is there a way t...

  • Casual Listener
  • When I downloaded Spotify, I made my profile with facebook since it's quick and easy.  Well, I'm under the username Matthew Isin Thegarage, and they are grumpy that I'm some fraud.  Policy ...
  • MattIsinThegrge
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • Login
  • 228 Views
  • 1 replies
  • 0 likes

Unable to change either email and password

Hi I guess my account is hacked. The hacker changed email and the password of my account but I was able to loged in thx to FB connection. But now I can't turn my email back to my email since it requires password. And i can't change my password since ...

  • Casual Listener
  • Hi   I guess my account is hacked. The hacker changed email and the password of my account but I was able to loged in thx to FB connection. But now I can't turn my email back to my email since...
  • MaryS
  • Roadie
  • 496 Views
  • 5 replies
  • 0 likes
  • Account
  • 496 Views
  • 5 replies
  • 0 likes

Subscribed Via Facebook, Deleted Facebook account and now can't access premium subscription

Hello, I am a premium subscriber. I began my subscription by using my facebook account. I have deleted my facebook account and I cannot access premium features on any of my apps.

  • Casual Listener
  • Hello, I am a premium subscriber.  I began my subscription by using my facebook account.  I have deleted my facebook account and I cannot access premium features on any of my apps.
  • aprilmichele35
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 351 Views
  • 2 replies
  • 0 likes

Cannot delete Spotify Premium

Hi, I have tried several times to delete the Premium Account and each time it is rejected. Spotify know about this issue as i have read it numerous times. I need this account deleted immediately as i do not want to pay fpr the subscription any longer...

  • Newbie
  • Hi,   I have tried several times to delete the Premium Account and each time it is rejected. Spotify know about this issue as i have read it numerous times. I need this account deleted immedia...
  • OviiiOne
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Not able to log in

I'm trying to log in on a new phone. When I put in my account info it says "login failed you have already created an account with this email address." I'm not trying to create an account I don't understand why this is happening.

  • Casual Listener
  • I'm trying to log in on a new phone. When I put in my account info it says "login failed you have already created an account with this email address." I'm not trying to create an account I don't unde...
  • gilcoh
  • Casual Listener
  • 355 Views
  • 2 replies
  • 1 likes
  • Login
  • 355 Views
  • 2 replies
  • 1 likes

How to remove a song from playlist

How to remove song from playlist

  • Newbie
  • How to remove song from playlist
  • KatesHere
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
  • 235 Views
  • 1 replies
  • 0 likes

Subscription

I have been paying for Premium for months, and have not been able to access any of my music, and my saved music is erased after 6 hours. This is angering, and I don't like having my money being taken for a service not being provided. I have logged in...

  • Newbie
  • I have been paying for Premium for months, and have not been able to access any of my music, and my saved music is erased after 6 hours. This is angering, and I don't like having my money being taken...
  • KatesHere
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Accidentally deleted songs

Hi,Yesterday my mum was sorting through what she thought was her playlist, deleting any songs she didnt like etc.It turns out that she didnt know all playlists were visible to everyone who uses the account and she was deleting from my playlist.She de...

  • Newbie
  • Hi, Yesterday my mum was sorting through what she thought was her playlist, deleting any songs she didnt like etc. It turns out that she didnt know all playlists were visible to everyone who uses ...
  • 178 Views
  • 0 replies
  • 0 likes
  • Other
  • 178 Views
  • 0 replies
  • 0 likes

3 months payment!!!

Today i have been charged for 3 months of spotify!!.this is after over a month of my premium not working, my account said that i did not have a subscription and would only let me subscribe with a student subscription which was one bulk payment. I did...

  • Newbie
  • Today i have been charged for 3 months of spotify!!. this is after over a month of my premium not working, my account said that i did not have a subscription and would only let me subscribe with a s...
  • user-removed
  • Not applicable
  • 356 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 356 Views
  • 2 replies
  • 0 likes

All playlists suddenly disappeared

Hi,this morning all my playlists were gone from my spotify account. They're not under the 'deleted playlists' in my account and I've neither created another account via Facebook nor logged in or out at all, as is suggested in the FAQ. (I have a premi...

  • Newbie
  • Hi, this morning all my playlists were gone from my spotify account. They're not under the 'deleted playlists' in my account and I've neither created another account via Facebook nor logged in or ou...
  • 196 Views
  • 0 replies
  • 0 likes
  • Premium
  • 196 Views
  • 0 replies
  • 0 likes

spotify wont play??????

WHY won't my spotify play any songs?????????? Ever since I restarted my kindle the app WON'T WORK! I've tried uninstalling and reinstalling!!! I've tried logging out and back in...I've tried clearing the data..NOTHING WORKS!! What can I do?????

  • Casual Listener
  • WHY won't my spotify play any songs?????????? Ever since I restarted my kindle the app WON'T WORK! I've tried uninstalling and reinstalling!!! I've tried logging out and back in...I've tried clearing...
  • 206 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 206 Views
  • 0 replies
  • 1 likes

Student Account subscription

I had a premium account and have recently begun attending the University of California, Riverside and decided I wanted to make use of the student discount. I canceled my premium account and begun filling out the form for the student account and when ...

  • Newbie
  • I had a premium account and have recently begun attending the University of California, Riverside and decided I wanted to make use of the student discount. I canceled my premium account and begun fil...
  • MaryS
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Resetting password... Help please!

I forgot my password, so I signed out of my account so I could reset it. I requested and received an email that would allow me to reset my password. But when I open the link, it says it is invalid or already used. This is not true, I've requested and...

  • Casual Listener
  • I forgot my password, so I signed out of my account so I could reset it. I requested and received an email that would allow me to reset my password. But when I open the link, it says it is invalid or...
  • tru95
  • Casual Listener
  • 323 Views
  • 3 replies
  • 0 likes
  • Account
  • 323 Views
  • 3 replies
  • 0 likes

Change my account's Country

I went to Florida, US. I was visiting my grandma and found some spotify cards while shopping. I returned to brasil today, and i want to change my Country back to Brazil. Is there anyway i can make it? I don't have a credit card (I only use debit) and...

  • Casual Listener
  • I went to Florida, US. I was visiting my grandma and found some spotify cards while shopping. I returned to brasil today, and i want to change my Country back to Brazil. Is there anyway i can make it...
  • oMendigoPadeiro
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 249 Views
  • 1 replies
  • 0 likes