Have free premium act but won't work

I live in England and was in Ireland on holidays for a week I have a bill phone which I got Spotify free for life with it now it keeps saying that all I have is a free account can somebody help me resolve this

• Stew1232
• Casual Listener
• I live in England and was in Ireland on holidays for a week I have a bill phone which I got Spotify free for life with it now it keeps saying that all I have is a free account can somebody help me re...
• 2015-10-30 5:58:17 PM
• 2015-10-30 8:18:36 PM
• karlafavil
• Newbie
• 362 Views
• 4 replies
• 0 likes

Restablecimiento de contraseña

No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo. Por favor solucionenme el problema, i need spotify...

• ale_plaka
• Casual Listener
• No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo....
• 2013-05-27 10:56:25 AM
• 2015-10-30 7:39:07 PM
• gilgo56
• Newbie
• 1181 Views
• 8 replies
• 0 likes

Limited after Purchase

I just purchased premium but my account is still limited! Why?

• user-removed
• Visitor
• I just purchased premium but my account is still limited! Why?
• 2015-10-30 7:35:09 PM
• 221 Views
• 0 replies
• 0 likes

Changing email in account

Hello, I want to change my email in my account when I log in with my username (old email). I want it to be the same as I log in with facebook (new email). The problem is it says the new email already exists. It's annoying because I receive the notifi...

• thunderclad13f
• Casual Listener
• Hello,   I want to change my email in my account when I log in with my username (old email). I want it to be the same as I log in with facebook (new email). The problem is it says the new emai...
• 2015-10-30 6:05:50 PM
• 2015-10-30 6:11:57 PM
• Nico
• Community Legend
• 405 Views
• 1 replies
• 0 likes
• Account

[POOR CUSTOMER SUPPORT] Customer support avoiding my questions, not providing a refund.

Earlier this year, I signed up for Spotify, after less then a month of using it, I cancelled the subscription to sign up for Google Play. I discovered they had been charging me for premium since then. I requested a refund, they refused. They stated 4...

• rpatel42
• Casual Listener
• Earlier this year, I signed up for Spotify, after less then a month of using it, I cancelled the subscription to sign up for Google Play.    I discovered they had been charging me for pre...
• 2015-10-29 3:00:22 PM
• 2015-10-30 5:43:52 PM
• MattSuda
• Spotify Star
• 337 Views
• 2 replies
• 0 likes
• Subscription

Merging two accounts

Hi, I have two accounts on Spotify...katiemfore and Katie Fore (my facebook account). I was wondering if you would be able to help me merge my katiemfore account with my Facebook Account so that I can just use my Facebook account username instead. I ...

• katiemfore
• Newbie
• Hi,    I have two accounts on Spotify...katiemfore and Katie Fore (my facebook account).  I was wondering if you would be able to help me merge my katiemfore account with my Faceboo...
• 2015-10-30 5:38:17 PM
• 274 Views
• 0 replies
• 0 likes
• Account

Changing Premium to Student

I got prepaid Spotify cards and I put the money onto my account. I imputted my cards totally forgetting about the student discount premium and now I'm wondering if I can change my prepaid premium account to a student premium account.

• couldbnething
• Newbie
• I got prepaid Spotify cards and I put the money onto my account. I imputted my cards totally forgetting about the student discount premium and now I'm wondering if I can change my prepaid premium acc...
• 2015-10-30 3:46:09 PM
• 260 Views
• 0 replies
• 0 likes
• Premium
  Subscription

Ayuda con el correo

Buenas!Un amigo se creó una cuenta de spotify hace un par de días y se equivocó a la hora de poner la contraseña y cuando va a restablecerla no le llega ningún correo de Spotify, incluso ha mirado en la bandeja de spam y el correo está comprobado que...

• jaimeff3
• Casual Listener
• Buenas! Un amigo se creó una cuenta de spotify hace un par de días y se equivocó a la hora de poner la contraseña y cuando va a restablecerla no le llega ningún correo de Spotify, incluso ha mirado ...
• 2015-10-30 3:13:57 PM
• 293 Views
• 0 replies
• 0 likes
• Account
  Login

Upgrading to premium

I have been trying to upgrade to premium through PayPal (Which i have done before). It only give me the option for a free trial and years worth of premium and wont let me upgrade. I try to do it through the free trial and it just brings be back to th...

• Kashgils
• Casual Listener
• I have been trying to upgrade to premium through PayPal (Which i have done before). It only give me the option for a free trial and years worth of premium and wont let me upgrade. I try to do it thro...
• 2015-10-30 2:44:05 PM
• 233 Views
• 0 replies
• 0 likes
• Account
  Free
  Premium
  Subscription

Same issue. Got new password and can't login to iPhone app.

• Bradleyscotthor
• Newbie
• 2015-10-30 2:20:11 PM
• 229 Views
• 0 replies
• 0 likes
• Login

can't upgrade to student premium because Facebook name and university name are different

My spotify is connected to my facebook where I use the name Campbell. My university has me listed under the first name Meredith. Spotify cannot recognize my student status, it's really annoying. I filled out thecontact us for help" form but was just ...

• campbellargenzi
• Newbie
• My spotify is connected to my facebook where I use the name Campbell.    My university has me listed under the first name Meredith.    Spotify cannot recognize my student stat...
• 2015-10-01 8:47:50 PM
• 2015-10-30 2:16:23 PM
• Adam_B
• Spotify
• 298 Views
• 1 replies
• 0 likes
• Premium

Account Change from Regular premium to student premium

I am trying to update my account to be a student account and actrivate the discount, I do not want to create a whole new account, but I just want the discount applied how do I go about this

• cassiep17
• Newbie
• I am trying to update my account to be a student account and actrivate the discount, I do not want to create a whole new account, but I just want the discount applied how do I go about this
• 2015-10-01 8:45:21 PM
• 2015-10-30 2:14:38 PM
• Clapshot
• Newbie
• 353 Views
• 2 replies
• 0 likes
• Account
  Premium
  Subscription

Stuck at https://www.spotify.com/br/purchase/panel/prepare/

Whenver I try to start my subscription i get stuck on this page.What I am supposed to do after I fill all boxe?

• lowsanity
• Newbie
• Whenver I try to start my subscription i get stuck on this page.What I am supposed to do after I fill all boxe?
• 2015-10-01 8:13:06 PM
• 2015-10-30 1:34:13 PM
• Adam_B
• Spotify
• 552 Views
• 1 replies
• 1 likes
• Account
  Subscription

Customer service

I dont know if any company that does not have a customer service department that you can call to handle a problem its customers are having with their company or product. This is absolutely horrible. I got a 30 day free trial to my surprise it was 15 ...

• MISSMIKA
• Newbie
• I dont know if any company that does not have a customer service department that you can call to handle a problem its customers are having with their company or product. This is absolutely horrible. ...
• 2015-10-01 6:53:20 PM
• 2015-10-30 1:10:22 PM
• Adam_B
• Spotify
• 303 Views
• 1 replies
• 1 likes
• Subscription

I bought premium but my account still says free

My order number is: MGYD59642T, I was billed on 9/30/2015. How can this be fixed?

• user-removed
• Visitor
• My order number is: MGYD59642T, I was billed on 9/30/2015. How can this be fixed?
• 2015-10-01 5:04:22 PM
• 2015-10-30 12:51:48 PM
• Adam_B
• Spotify
• 409 Views
• 1 replies
• 0 likes

Can't remember account password or username I used with my premium account.

I'm paying for this subscription every month but I can't find a way to call a help desk to help me with this problem so I'm extremely upset. There's not a single phone number to call for the us to recover this information. I set up this account and f...

• JessicaSnyder
• Newbie
• I'm paying for this subscription every month but I can't find a way to call a help desk to help me with this problem so I'm extremely upset. There's not a single phone number to call for the us to re...
• 2015-10-01 4:39:43 PM
• 2015-10-30 12:40:04 PM
• Adam_B
• Spotify
• 393 Views
• 1 replies
• 0 likes

App in Android keeps pausing after every song

Since the update two days ago Spotify keeps pausing after every song. Pretty annoying when listening to music while working out.Is there a way to restore the old version of the app until this is resolved? I've tried re-installing the app as well but ...

• remmernl
• Regular
• Since the update two days ago Spotify keeps pausing after every song. Pretty annoying when listening to music while working out. Is there a way to restore the old version of the app until this is re...
• 2015-10-16 11:10:38 AM
• 2015-10-30 12:35:58 PM
• remmernl
• Regular
• 676 Views
• 3 replies
• 1 likes
• Other
  Premium