How do I change my form of payment?

[hirschka]

I set up a Premium subscription through iTunes for $12.99/month.  This subscription renews automatically each month. Later, I learned that Spotify only charges $9.99/month if you link your Premium account directly to a credit card.  How do I link a credit card to Spotify? I thought I had cancelled the automatic renewal through iTunes, but my Spotify account says that I am set to renew for $12.99 today. I see no way to add a credit card in my Spotify account profile.  Do I need to close my current account and create a new one that is linked to a credit card? I see no way to close my current account.

Thank you.

[MattSuda]

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

After that, you will need to go to the account page and click on subscribe

https://www.spotify.com/account/overview/

[hirschka]

Thank you, Matt.  As I posted above, I thought I had cancelled my auto-renewal through iTunes.  Following instructions via one of the links you provided, I confirmed on my iPad that the auto-renewal has been cancelled.  My monthly subscription is set to renew today (March 28th).  The only thing I see in my account is the following:

"Your subscription will automatically renew on2015-03-28 and you'll be charged $12.99"

I wonder if I will have to wait until tomorrow (March 29th) to get a message stating that Spotify could not renew my subscription (due to the iTunes cancellation) and then I will be able to add a credit card to renew for $9.99/month.  Is that possible?

[MattSuda]

You're welcome. That should be possible.

I suggest you contact support so they can take a look at your account and help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[hirschka]

Thanks, Matt.  I appreciate that.  It seems that my account is locked from adding a credit card since Spotify still sees that my account is linked to iTunes.  In Spotify's FAQs, they show a screen shot of how to add a credit card under your profile.  When I go to that profile screen, I have no way to add a credit card.  I'll see what Spotify says about this.

[hirschka · Accepted solution]

This has been resolved.  Shortly after my last post above, I received notification that my Premium subscription had been cancelled.  This is because I had previously cancelled my automatic renewal through iTunes and Spotify had no credit card associated with my account.  I was then able to add a credit card to restart the Premium subscription.  The whole thing took just a couple of minutes from the time I received the cancellation notice.

[MattSuda]

Glad to hear!