I Lost My Admin User

[RAGELIX]

i am an italian artist and actually manage 3 artists on my Spotify for Artist user,i tried to invite another one to give the access to every single artist but when i invited the first one i deleted the first admin user,i gave this new user the access as editor only to his artist profile and viewer to the others 2 so he could edit his own profile,but now i don't have an admin role and can't edit the 2 others,basically the only user available isn't the admin and i don't have the "Manage Team" option no more,please i need help as soon as possible.

[skroon19 · Accepted solution]

Hello Ragelix,

This might be an issue which the Spotify customer service might help.
You may contact them via this form: https://support.spotify.com/contact-spotify-support/

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Note: this might take 24 hours, you could send a tweet via Twitter for a faster reply.

I hope you'll gain your administrator rights as soon as possible!

[RAGELIX]

yes this is what i did a few moments ago,what should i do on twitter for a faste reply? i'm not that into twitter so i don't know.

And thank you so much!

[skroon19 · Accepted solution]

If it's urgent, yoy may try to get an fast response by sending a private message to the following Twitter account:
https://twitter.com/SpotifyCares

Have a nice day!

[vtvhqe6bqqlk1pa]

Hi,

I've got the same problem now

Did you find any solution?

Thanks in advance

[Ver]

Hey @vtvhqe6bqqlk1pa,

Thanks for posting here 🙂

In this case we'd suggest you click here and contact the team at Spotify for Artists. The folks there can investigate this further.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.
 

[vtvhqe6bqqlk1pa]

Thanks for the answer,

I've already contacted the Spotify team - no answer yet

I hope my account's not been hacked