I am a new member of spotify premium but didnt get the first month free

[pamelaakk]

Hello Spotify staff!

I am not sure how trouble shooting works in Spotify, I hope it is ok to write here.

I purchased Spotify premium on 1st of May. It said that I get the first month for free and then I need to pay. OK. I wanted it.

When I chose premium, it said that I needed to pay anyway but I assumed it will go for the second month.

But today is 2nd of June and I am back to Spotify free. How can I fix it?

[LordRollin]

Hi @pamelaakk. For posterity's sake, you've never had premium on this account before, in any form, for any length of time, correct? The first month free promotion only works on accounts that meet that requirement. If you are certain that you qualify, and it sounds like you do, then your best bet at getting this sorted out will be by contacting support for assistance. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.