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Here's an update. Support got back to me and again pinned this problem on my computer and bank. The latest suggestion has been to clear my browser's history, cache and cookies, which I did and guess what? Spotify still will not accept payment from any of my credit cards.
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I have the same issue. when I called Spotify, I was told that my bank is the issue so I called my bank but there is no charge pending so there is nothing the bank could do. I also tried incognito screen as well as different card but it was not successful. Any help I could get?? Thanks!
Hi there @kb2baby,
Thanks for reaching out!
It's great that you've checked with your bank, you've tried entering the payment details in incognito, and you've also tried a different card.
Take a look at this article and see if the card matches the criteria listed there.
If the issue persists, tell us whether you get an error message and what it says. If you decide to post a screenshot, hide any personal details.
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