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I'm being charged more than advertised

I'm being charged more than advertised

Hello! I subscribed to Spotify Premium because it was $5.99 a month here in Costa Rica and got charged $14.99.

 

http://i.imgur.com/HS7UDuO.png

 

After the official release of Spotify here, I subscribed immediatly because I've used the service before and $5.99 per month seemed like a great deal, but PayPal sent me a notification that I paid 9.99€ to Spotify Finance Ltd..

 

I sent a support email about 3 days ago but I haven't received an answer.

 

http://i.imgur.com/NXrGu7n.png

 

Thanks in advance.

 

 

Reply
2 Replies

Hello!

 

Do you have a case number for the support query you sent in? If you post it here i can escalate it to the staff so they can see what might be going on 🙂

Hope this helped 🙂


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You get billed the cost of whichever country you are "resident" in, so that is normally wherever your payment card is registered. Is your payment method you used to pay registered in Costa Rica?

Peter
Spotify Community Mentor and Troubleshooter

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