iPhone X, Macbook Pro
My Question or Issue
I'm extremely disappointed with this issue. My wife and I, italians, expat for two years in Canada, log into our Spotify accounts. My wife realized that has forgot the password, contact the customer service that create a new profile for her and transfer all her staff in the new account becouse she deleted her Facebook account that was linked to the old Spotify account.
After this issue I invite her again in our Family Plan but she could't login for an address error. I ask to the costumer service what we can do to fix this problem and the result was that she's new account is set up with a Canada country.
So the customer care tell me to create a new account and transfer all my old playlist and staff in the new one. Once everything was done I realized that a lot of songs are missed and all the artist that I was following are missed (the customer care did't tell me that). So they bring all my staff again in the old account that now is with a Canadian country setup as well.
But now, after all this troubles, we still can't use the Family plan because there's no option to edit the address. And we live toghether!!
Is 3 years that I pay Spotify, and they can just make me more trouble that I already have.
So bad service. So sad after all the money that I gave you.