Inviting wife to family plan. She gets invitation, but the app remains "free" and not premium.

[WillOBurns]

Plan

Free/Premium

Country

USA

Device

iPhone 14

Operating System

iOS 10

My Question or Issue

I have invited my wife to our family plan several times. Via email and via text. She clicks on the invitation and then clicks "Accept." I can see that she's accepted on my account page. However, when she opens the app it doesn't acknowledge that she's part of the family plan. It still says "Free." I even tried deleting and reinstalling the app, but that didn't help. Very frustrating.

[Maxim]

Hey @WillOBurns,

Thanks for reaching out.

The account she used to accept the invite is likely different from the one she's using within the Spotify app.

I recommend asking her to visit https://spotify.com/account to see if it says that the account is part of your Premium Family plan.

Let me know how it goes 🙂