Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Locked out of my login

Locked out of my login

Plan

Premium

Country

 

Device

(iPhone 6

Operating System

(iOS 10

 

My Question or Issue

Suddenly Spotify is not recognizing my username and/or password.

I set up the (premium) account a long time ago, and now can’t access the email address I used to try a password reset.

 

How can I cancel the subscription without access to the account?

The username is darkvhorse 

 

Also how can I get a refund, as they took payment 3 days ago for the month, but now I can’t use it?

Reply
2 Replies

Hey @user-removed, I'll be more than happy to help you!

First, could you try a password reset here using a different browser or incognito mode? If you're unsure of what email address you used - check out this guide to find your account.

 

If you'd like a refund, check out this page for the Refund policy.

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Rock Star, thanks for the help.

Using your links, I discovered the (very hidden) chat help. They sorted it out in about 10mins, just updated my email address.

Thanks heaps

Suggested posts