I am a very upset PAYING customer that had been having issues trying to recover my account with absolutely no support from anyone. I received an email last night that someone from Russia has accessed my account. I followed the steps to reset my password and when I tried to log back on, all of my music was gone and my PREMIUM account was changed to FREE.
i have checked my bank account and the Spotify transaction was POSTED today not pending POSTED so there was absolutely no problem with billing. I honestly don’t know what to do at this point I have been with you guys for several years and this shouldn’t be happening.
Your Spotify support email didn’t help and support site doesn’t work for these kinds of problems. I’m sure many other people have been having the same issue. Please do better.
Sincerely, a very upset loyal customer