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Missing Albums

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Missing Albums

Casual Listener

Hello,

My account recently switched from Premium to free (this was expected). After the switch, quite a few of the albums I have had saved, have disappeared. If I find the song through search, I can see that it has been “hearted” (saved). However, when I switch back to albums, it’s not there. Is there a separate list for song I have saved? I believe I've not surpassed the 10,000 song limit.

Accessed on iPad 5th Gen (2017) with latest updates on the Spotify App with latest update.

 

I also notices that the menu system had changed. Screen shot provided

 

Thank you for your time

 

Plan

Free (Was Premium before issue)

Country

UK

Device

iPad 5th Gen IOS 12

 

 

5BB7B069-5681-43DE-8831-2B650CE0E1A6.png
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Solution!

Re: Missing Albums

Roadie

Hello GarlicBread! sorry to hear about your issue. Go to this link and chat with a representative & they should be able to help you with your problem.

https://accounts.spotify.com/en/login/?continue=http:%2F%2Fsupport.spotify.com%2Fuk%2Fcontact-spotif...

Hope this works, If this was helpful comment your feedback!

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3 Replies
Solution!

Re: Missing Albums

Roadie

Hello GarlicBread! sorry to hear about your issue. Go to this link and chat with a representative & they should be able to help you with your problem.

https://accounts.spotify.com/en/login/?continue=http:%2F%2Fsupport.spotify.com%2Fuk%2Fcontact-spotif...

Hope this works, If this was helpful comment your feedback!

View solution in original post

Re: Missing Albums

Gig Goer

You can try visiting this link to troubleshoot your issue and see if it helps: https://support.spotify.com/us/using_spotify/troubleshooting/why-do-tracks-disappear/

 

If it still doesn't fix your issue, your best bet is to contact support via Live Chat:

https://support.spotify.com/us/contact-spotify-support/

Re: Missing Albums

Casual Listener

Thanks. It turns out that there was a playlist that had just the songs I had hearted. I never used playists before, I normally just go straight to albums section. I guess on Free Spotify they sperate the two (Albums saved and songs saved). 

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