Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Monthly pay

Monthly pay

Avatar of AnnaHamstra12
Casual Listener
2019-07-04 06:59 PM

A friend of mine has a premium account and every month he has to pay twice but he has one account what do I need to do?

 

Premium

Netherlands

 

Device

Samsung

 

 

 <

Labels:
Reply
3 Replies

Avatar of Jose_M
Spotify Star
Spotify Star
2019-07-04 07:03 PM

Hey @AnnaHamstra12!

Thanks for reaching out, I'm sure we can figure out what happened here.

If youโ€™ve been charged twice I recommend looking at this Support Article for more information.

I hope this helps!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Avatar of AnnaHamstra12
Casual Listener
2019-07-04 07:05 PM

Hi,

Thanks for youre reply

But the links isnt working

Avatar of Jose_M
Spotify Star
Spotify Star
2019-07-04 07:07 PM

Hello,

I'm sorry for that. In that case, I'd recommend taking a look at this Spotify Answer for more information.

I hope this helps!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you, ย  Yeah, you!ย 😁 ย  Welcome - we're glad you joined the Spotify Community! ย  While you here, let's have a fun game and getโ€ฆ

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more