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No content under 'New Releases' across all apps on my account

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Re: No content under 'New Releases' across all apps on my account

Joel-M
Composer

Hey @LucianLekaj, and @theShaiHulud,

 

Thank you for both of your replies.

 

So I contacted the other moderators in the Community, and they will help you with this issue. I have told them to read before helping you with this issue to not go into a loop of unworking solutions. They will reply within usually 12-24 hours, depending on what day it is.

 

I really hope they can get this fixed for you. Have a great day.

Re: No content under 'New Releases' across all apps on my account

Mario
Moderator
Moderator

Hey there @LucianLekaj and @theShaiHulud ,

 

Thank you for reaching out about this here in the Community.

 

Not all features are completely rolled out in all regions and what sections you see can vary by region you're in. To stay on top of new releases of your favorite artists, you can check out their release radars.

 

Hope this was helpful.

 

Keep us posted. We're always one reply away.

 

Cheers!

MarioModerator
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Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

Hi Mario. Clearly the feature is rolled out if it's appearing on my account on all of my devices and is displaying 2 albums. It's just that the code/algorithm is not working correctly so it isn't displaying more than those two albums. Would you please escalate the issue to your development team to check this in back-end instead of giving minimum effort replies in order to close an issue thread you don't care about resolving properly?

 

Thanks in advance, I appreciate it and look forward to an adequate resolution.

 

P.S. I just tried creating a new account and the new account has the same issue, displays the same 2 random k-pop albums.

Re: No content under 'New Releases' across all apps on my account

Alex
Moderator
Moderator

Hi again folks,

 

We appreciate you taking the time and effort in order to provide all this info.

 

We've already pointed out some of the possible reasons why the New Releases section might not be working as expected currently in our last posts. For example, this could be due to you switching countries, thus your app's interface still has some leftover elements from the previous one. Different AB tests can also cause this.

 

So for now we'd advise you to use the recommendations from your Release Radar which is fully rolled out in your respective regions.

 

Thanks @LucianLekaj, for your assistance with the troubleshooting. We're always working on improving the app and some of the newly released features take time to become fully functional. That's why it's best to keep your app up to date as this might be resolved in one of the next updates.

AlexModerator
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Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

Hi Alex

 

You did mention a few possible reasons as to why it's not working and I disproved each one of them. That's why I asked you guys to elevate issue to your development team instead of taking blind guesses as ro what the cause is.

 

It's not an app-related issue, as I mentioned dozens of times already in my previous replies which you haven't read, because this issue is persistent in the updated Android app, in the updated Windows Store app, in the updated desktop app downloaded from Spotify website and in the Spotify Web Player on Chrome.

 

It'salso not an account-related issue because I tried creating a different account and the same issue appeared on that account.

 

If it is an AB testing case, please remove me from the AB tests or put me in the part of the test group that has that function enabled.

 

It also can't be a country restrictions/regulations/licensing issue, as I mentioned before, because all of the music is available and I can listwn to it, it's just that that same music isn't appearing in that specific New albums & singles section, it's appearing everywhere else.

 

Even if it somehow, through some unknown way, turned out to be a country restriction issue (though I doubt it is cause of what I explained above), I want you to find out when that restriction will be lifted so I can decide whether I want to keep premium subscription and wait or cancel my subscription and account altogether.

 

Again, please, please elevate this issue to people from development/programming/etc instead of taking wild guesses as to ehat is causing this issue and running in circles repeating arguments which were already disproved and repeated by other support members.

Re: No content under 'New Releases' across all apps on my account

Alex
Moderator
Moderator

Hi @LucianLekaj,

 

We do our best to read each and every post and report such issues to the respective teams. Unfortunately neither we nor our dev team were able to recreate this specific scenario, so the reasons provided are the best we can give you at this moment.

 

Unless we receive additional reports from which we can gather more data and recreate the issue, we're afraid we will not be able to provide a solution. If not being able to see the complete list of new releases, without it being catered specifically to your music tastes, as per our Release Radar, we can understand the desire to look for different opportunities to stream music, but would of course be happy if you decide to stay with us.

 

So if there's anything else we could do to improve your listening experience, rest assured that we're listening to all of your feedback.

AlexModerator
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Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer
I believe I just identified the issue since you weren't able to: seems to me as if the New albums & singles section is region blocked because I just tried turning on VPN and switching country to USA in account settings and when I went to New albums & singles section it seemed to be working correctly. However when I turned off VPN and reverted country setting back to Croatia the New albums & singles section immediately switched back to displaying only 2 kpop albums.

My question is, why is that feature region-blocked if it's only supposed to display music that is available to me in Spotify through playlists, search etc. If regulations/licensing allows me to listen to music by finding it in playlists and searching for it, why doesn't the app allow that section to display new content in my country specifically?

Sounds to me like you guys blocked that section for no reason whatsoever, it surely works in other EU countries. Isn't this discriminatory in a way and against EU legislation?

Re: No content under 'New Releases' across all apps on my account

Joel-M
Composer

Hey @LucianLekaj, and @theShaiHulud,

 

Can you please let us know if you are still having this issue? Thank you.

Re: No content under 'New Releases' across all apps on my account

theShaiHulud
Regular

I think it started working for me. There's one album in the section at the moment, and I think I saw two or three different albums there last week.

 

I'll keep checking in the weeks ahead, and report back.

Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

Some french album appeared few days ago so there are now only 3 albums instead of 2, but still not working as supposed to. No new albums appeared this friday 😞

Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

Attaching screenshot of how the "New releases > New albums & singles" section looks right now.

Screenshot_20200930-105943.png

Only those 3 albums are visible in the section, can't scroll any further cause theres nothing below.

Re: No content under 'New Releases' across all apps on my account

Elena
Moderator
Moderator

Hey there @LucianLekaj,

 

Thank you for your answer.

 

Would you mind letting us know which Spotify version you have?

 

We'll have an eye out for your reply 🙂 

 

Cheers!

 

 

ElenaModerator
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Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

Hi Elena. Latest version. Please read entire thread beforehand, it's not a device-related issue, it's an unnecessary region restriction most likely and I'm trying to convince you guys to elevate the issue to someone who can remove that restriction.

Re: No content under 'New Releases' across all apps on my account

Elena
Moderator
Moderator

Hey again @LucianLekaj,

 

Thank you for your reply. We're sorry to hear that you feel this way and we can confirm that your issue has been reported to the right team and they are looking into this.

 

We launched a new version of the app the 24th of September and that's why we're double checking if you have the latest Spotify version and if your issue still persists.

 

We'll pass on this info and hopefully we'll have a solution for this soon.

 

Cheers!

ElenaModerator
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Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

No solution rolled out yet. Another Friday goes by without a basic Spotify function in an entire European region where Spotify is already available. A disaster.

Re: No content under 'New Releases' across all apps on my account

LucianLekaj
Gig Goer

STILL NO FIX

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