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No response from Spotify-Support

Casual Listener

Update: Problem solved! .. Thank´s!! (Support came back to me a day after I wrote the message!)

 

 

Hej there,

 

for already three weeks I have problems with my spotify. I´m paying for premium, but my premiund -and also my playlists- are gone. I know, there´s already a thread for it.. and believe me, I tried everything. So the last step is to fill in the contact form to get some personal help. HOWEVER, there´s the problem. I already send 3 requests to spotify, always stating my problem an offering sending them a screenshot of my payment for premium, to get it back as soon as possible (in the end I don´t wanna pay for anything i can´t use!).

And I´m just getting no answers at all! 😞

I´m really desperate now.. really, I love spotify and I want to be able to listen to it offline and on my phon again.. (as already said, especially since i´m still paying for it!)

Here´s my reference numbers of the e-mails so far.. in case someone from spotify is reading this:

Fall # 01299505

Fall # 01282579

Fall # 01275907

 

Btw, I´m German so please don´t heasitate to answer in German. I just wrote in English as I´m not sure who´s responsible for that stuff.. the german or the international office.

 

Hoping for some fast help!

Best Regards

Christiane

 

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Re: No response from Spotify-Support

Roadie

Hey @ChriRie -- sorry for the lack of response to those cases so far but I've made sure the newest one is now with the right people. They'll be in touch as soon as they can.

 

Thanks @user-removed 🙂

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

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Re: No response from Spotify-Support

user-removed
Not applicable

Hey there.

 

Thanks for message.

 

I will look if I can find someone to sort this out.

 

Thanks for patience. Wink

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Solution!

Re: No response from Spotify-Support

Roadie

Hey @ChriRie -- sorry for the lack of response to those cases so far but I've made sure the newest one is now with the right people. They'll be in touch as soon as they can.

 

Thanks @user-removed 🙂

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

View solution in original post

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Re: No response from Spotify-Support

Casual Listener

Hej guys, thank´s for your reply!

 

I hope they´ll come back to me soon. I just got another debiting from spoitify which makes me kinda sad - maybe there´s even some possibility for a refund? (for not being able to use premium for about a month..??).

 

However, I´m looking forward to be able to listening to spoitfy soon again... in the way I was used to.. with full enjoyment and knowing that spotify is just awesome 😉

 

BR, Christiane

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Re: No response from Spotify-Support

Newbie

Hi, 

 

iI have the same problem with Spotify-Premium and didn't  got an answer for my tickets.

 

Spotify Fall # 01304599

Spotify Fall # 01290492

 

You debit the money, and I have no Premium. Since two weeks now.

 

Can you please help me, too ???

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Re: No response from Spotify-Support

Community Legend
I have escalated those case numbers for you @coyac .

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: No response from Spotify-Support

Roadie

@coyac wrote:

Hi, 

 

iI have the same problem with Spotify-Premium and didn't  got an answer for my tickets.

 

Spotify Fall # 01304599

Spotify Fall # 01290492

 

You debit the money, and I have no Premium. Since two weeks now.

 

Can you please help me, too ???


Hey!

 

Apologies for the lack of response on these. I've just put your latest case through to our German support team so you should receive a reply soon.

 

Thanks for your patience so far. 

___

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Re: No response from Spotify-Support

user-removed
Not applicable

Same here.... wrote about 6 mails, wasnt able to use spotify premium in 2 months now...

 

Ticket numbers are: #01372065, #0131932, #01324806, #01322141, #01298133, #01298133.... not a single response, besides the automated mail, that tells me to look up my problem in the FAQ....

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Re: No response from Spotify-Support

Community Legend
@user-removed - I will get those cases escalated for you now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: No response from Spotify-Support

user-removed
Not applicable

Thanks... pretty sad, that one has to post here, before getting a qualified answer though... nothing personal 🙂

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