Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396695 Views
  • 944 replies
  • 107 likes
  • Account
  • 396695 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170611 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170611 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98864 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98864 Views
  • 68 replies
  • 10 likes

Superuser Contribution Disconnect Alexa

PlanPremiumCountry DE DeviceAlexa My Question or IssueI have connected "Alexa" with my accout to hear playlists at a friends home/device.Now I am not living any more in that house where THAT Alexa lives.removed the Device in my accountchanged PW of m...

  • Regular
  • Plan Premium Country DE   Device Alexa     My Question or Issue I have connected "Alexa" with my accout to hear playlists at a friends home/device. Now I am not living any mo...
  • Elena
  • Moderator
  • 931 Views
  • 1 replies
  • 0 likes
  • Account
  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me llega la el correo para verificar la cuenta

I have the duo plan and I cannot enter the account because it asks me for email confirmation, but the confirmation email does not arrive and all the information is fine

  • Newbie
  • I have the duo plan and I cannot enter the account because it asks me for email confirmation, but the confirmation email does not arrive and all the information is fine  
  • Mihail
  • Spotify Legend
  • 5490 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 5490 Views
  • 2 replies
  • 0 likes

Disable repeat

Inevitibly, I end up playing entire playlists and radio stations several times before I notice they're being repeated. I really do not like this, I never want to play a song or playlist on repeat. I know how to disable this on a one-off basis. I shou...

  • Visitor
  • Inevitibly, I end up playing entire playlists and radio stations several times before I notice they're being repeated.   I really do not like this, I never want to play a song or playlist on r...
  • OneByBoo
  • Roadie
  • 390 Views
  • 1 replies
  • 2 likes
  • 390 Views
  • 1 replies
  • 2 likes

Solved!! Idea: a helpful support system and a desktop player that actually works

The support system is so obtuse that this is the only way I can ask this questionI have searched and there are no solutionsThe desktop app will not play any podcasts.I have reinstalled and restarted, mobile app works fine but desktop will play neithe...

  • Newbie
  • The support system is so obtuse that this is the only way I can ask this question I have searched and there are no solutions The desktop app will not play any podcasts. I have reinstalled an...
  • osornios
  • Spotify Star
  • 723 Views
  • 1 replies
  • 1 likes
  • 723 Views
  • 1 replies
  • 1 likes

[All Platforms][Your Library] Allow some sort of mass edit of listening history/favorites on PC

My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artists/albums is now full of hundreds of things from the...

  • Newbie
  • My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artist...
  • osornios
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Kicks me from listening together

PlanPremiumCountryTurkeyDevice(It's working on PC only)Operating SystemWindows 10 My Question or IssueWhen I joined to my friend to listen together on Discord, after 10-20 seconds Discord stops the music and kicks me. I re-installed but it didn't wor...

  • Visitor
  • Plan Premium Country Turkey Device (It's working on PC only) Operating System Windows 10   My Question or Issue When I joined to my friend to listen together on Discord, after 10-20 se...
  • Ver
  • Spotify Legend
  • 3392 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3392 Views
  • 1 replies
  • 0 likes

Changing Spotify email

Hi everyone, I need some help with changing my Spotify Email. It's under my Facebook account but then I changed my Facebook email months ago, but for some reason it never changed the email on my Spotify account. And I cant make any changes to my Spot...

  • Casual Listener
  • Hi everyone, I need some help with changing my Spotify Email. It's under my Facebook account but then I changed my Facebook email months ago, but for some reason it never changed the email on my Spot...
  • Billy-J
  • Spotify Star
  • 521 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 521 Views
  • 1 replies
  • 1 likes

Someone else using my account

Hi. Some dude somehow got acces to my account. He listens his music and changes device so i can't hear anything. So a can't use my account at all.I tried to change my password and logout. I tried to log out and change password totally like 7 times. I...

  • Visitor
  • Hi. Some dude somehow got acces to my account. He listens his music and changes device so i can't hear anything. So a can't use my account at all. I tried to change my password and logout. I tried t...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 336 Views
  • 1 replies
  • 0 likes

Historias de Instagram que tienen música

Se puede seguir escuchando Spotify cuando miro las historias de Instagram que tienen música o no existe esa opción?

  • Visitor
  • Se puede seguir escuchando Spotify cuando miro las historias de Instagram que tienen música o no existe esa opción?
  • Billy-J
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Cannot login

PlanPremiumCountrySwedenDeviceMobile + PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am logged in to some devices. Login on new devices almost impossible. After I sent login link to new mobile device, it worked. The ...

  • Regular
  • Plan Premium Country Sweden Device Mobile + PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am logged in to some devices. Login on new devices...
  • Billy-J
  • Spotify Star
  • 789 Views
  • 4 replies
  • 0 likes
  • Login
  • 789 Views
  • 4 replies
  • 0 likes

Hacking – Potential Vulnerability in Spotify Login Page

So for the past 3 months, my Spotify account has been hacked multiple times. When a hack occurs, I go through all the steps that Spotify suggests like: reset password, sign out of all devices, disconnect third-party apps, etc. This seems to only keep...

  • Newbie
  • So for the past 3 months, my Spotify account has been hacked multiple times. When a hack occurs, I go through all the steps that Spotify suggests like: reset password, sign out of all devices, discon...
  • ericellb
  • Newbie
  • 2244 Views
  • 3 replies
  • 0 likes
  • 2244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discord doesnt work with Spotify

Discord and Spotify connected, but discord doesnt show music i am listening to, doesnt show that i am listening at all. Cant invite people to listen with me as well. Sometimes discord shows i am listening to a song i already switched from.

  • Newbie
  • Discord and Spotify connected, but discord doesnt show music i am listening to, doesnt show that i am listening at all. Cant invite people to listen with me as well. Sometimes discord shows i am list...
  • Alfos
  • Newbie
  • 10233 Views
  • 2 replies
  • 0 likes
  • 10233 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random songs showing up in my Recently Played list

PlanPremiumCountryUSDeviceiPhone My Question or IssueWhenever I check my recently played list, there are usually new additions to the list while I have my Spotify closed. Usually they're from artists I've never heard of or they have super cheap album...

  • Casual Listener
  • Plan Premium Country US Device iPhone   My Question or Issue Whenever I check my recently played list, there are usually new additions to the list while I have my Spotify closed.  U...
  • Novy
  • Moderator
  • 49491 Views
  • 45 replies
  • 26 likes
  • Account
  • 49491 Views
  • 45 replies
  • 26 likes

Spotify just deleted over 40k of my followers

I woke up this morning to check my Spotify and find that over 40k followers had suddenly disappeared. I'll attach a screenshot so you can see what I mean, for some reason the link to my artist page is still showing 40k followers, but the follower cou...

  • Music Fan
  • I woke up this morning to check my Spotify and find that over 40k followers had suddenly disappeared.  I'll attach a screenshot so you can see what I mean, for some reason the link to my artist ...
  • nvncblxor
  • Newbie
  • 6984 Views
  • 23 replies
  • 0 likes
  • Account
    Other
  • 6984 Views
  • 23 replies
  • 0 likes

Superuser Contribution how can I delate my old Spotify premium account if I no longer know the password or email address as

So I've have had the same Spotify premium account for years (berkleywreddick). I recently logged out of the account for the first time in a while. Unfortunately, I forgot my password and was unable to get the reset password email because the email I ...

  • Casual Listener
  • So I've have had the same Spotify premium account for years (berkleywreddick). I recently logged out of the account for the first time in a while. Unfortunately, I forgot my password and was unable t...
  • Novy
  • Moderator
  • 623 Views
  • 3 replies
  • 0 likes
  • Account
  • 623 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify's horrible security and foreign logins

Today I noticed two foreign logins, and before you give me the standard reply yes I've done my due diligence with singing devices out and changing my password.This issue has been known to happen on Spotify for a long time along with other gray and sl...

  • Casual Listener
  • Today I noticed two foreign logins, and before you give me the standard reply yes I've done my due diligence with singing devices out and changing my password. This issue has been known to happen on...
  • MeMyselfAndIren
  • Casual Listener
  • 831 Views
  • 5 replies
  • 1 likes
  • Account
  • 831 Views
  • 5 replies
  • 1 likes

Spotify jumping to random songs NOT on my list (tried reset password)

PlanPremiumCountryCanada DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or Issue First it started with today, there was a pop up that asked me to verify my email, although I have verified my email many years ago and never did anything. Not ...

  • Newbie
  • Plan Premium Country Canada   Device OnePlus 5T Operating System Android Oreo   My Question or Issue   First it started with today, there was a pop up that asked me to veri...
  • OneByBoo
  • Roadie
  • 639 Views
  • 1 replies
  • 0 likes
  • Security
  • 639 Views
  • 1 replies
  • 0 likes

Account Hacked

PlanFree/PremiumCountryItalyDevice Samsung Galaxy s10Operating SystemAndroid11 My Question or IssueHi guys, i think my account got hacked, because an "user" That uses Microsoft Edge listen music without my permission, i don't even use microsoft edge....

  • Visitor
  •   Plan Free/Premium Country Italy Device  Samsung Galaxy s10 Operating System Android11   My Question or Issue Hi guys, i think my account got hacked, because an "user" That...
  • OneByBoo
  • Roadie
  • 527 Views
  • 1 replies
  • 0 likes
  • Account
  • 527 Views
  • 1 replies
  • 0 likes

History modifications playlist

Hello everyone! I really don't understand what hapenened to one of my playlist. All of my tracks has been replaced by my likes of the time, and I lost everyting... It's been years since I complete this playlist and I'd really love to have access to t...

  • Casual Listener
  • Hello everyone!   I really don't understand what hapenened to one of my playlist. All of my tracks has been replaced by my likes of the time, and I lost everyting... It's been years since I co...
  • Anoschweppes
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • Other
  • 400 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution my spotify keeps pausing the music

PlanPremiumCountryIndiaDeviceOneplus 8T and Acer Predator Triton 300Operating SystemAndroid 11 and Windows 10 20H2 My Question or IssueI recently purchased Spotify premium on a yearly basis, however, ever since I upgraded to premium my Spotify consta...

  • Casual Listener
  • Plan Premium Country India Device Oneplus 8T and Acer Predator Triton 300 Operating System Android 11 and Windows 10 20H2   My Question or Issue I recently purchased Spotify premium on...
  • Mario
  • Spotify Legend
  • 1254 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 1254 Views
  • 3 replies
  • 0 likes